IT Site Specialist

Ramp Business Corporation

Job Overview

Location

San Francisco, CA

Job Type

Contract

Full Job Description

📋 Description

• Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.
• Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.
• Provide deskside/walk-up support and resolve IT tickets end-to-end.
• Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
• Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
• Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements.
• Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.
• Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
• Own application portfolio management — seat counts, usage tracking, and license optimization.
• Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations.
• Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.
• Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.
• Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).
• Support AV/conference room reliability in the SF office.
• Take ownership of small and large projects, partnering with internal and external teams to deliver.
• Perform recurring audits on application licenses, access, and hardware; drive remediation.
• Create technical and user-facing documentation; push the team toward industry best practices.
• Be an advocate for our users — understand their challenges and remove blockers with empathy.

🎯 Requirements

• Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
• Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
• Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.

🏖️ Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

Skills & Technologies

Python

Remote

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Ramp Business Corporation

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About Ramp Business Corporation

Ramp Business Corporation provides corporate finance automation software that combines corporate cards, expense management, bill payments, accounting integrations and procurement controls into one platform. The company issues physical and virtual cards, captures receipts via OCR, enforces spend policies, and offers real-time analytics to reduce costs. Founded in 2019 and headquartered in New York City, it serves businesses from startups to large enterprises, focusing on replacing legacy expense systems with automated workflows. Ramp earns interchange revenue from card transactions and subscription fees from its software suite.

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