IT Support Analyst

Lambda Inc.

Job Overview

Location

Bellevue Office

Job Type

Full-time

Full Job Description

📋 Description

• Provide hands-on technical support to employees for hardware, software, and network issues across multiple operating systems and applications.
• Maintain and manage IT assets including laptops, desktops, peripherals, and mobile devices with accurate inventory tracking.
• Troubleshoot and resolve user-reported issues related to SaaS platforms, identity providers, and cloud-based services.
• Configure and manage MDM solutions such as JAMF and Intune for endpoint device compliance and security policies.
• Administer SaaS identity and access management systems including SAML, OAuth, OIDC, and Okta for secure user provisioning and deprovisioning.
• Document all support procedures, resolutions, and system configurations to ensure knowledge sharing and audit readiness.
• Collaborate with engineering teams to implement new technologies and improve IT infrastructure reliability and performance.
• Participate in projects aimed at enhancing IT service delivery, automation, and compliance with regulatory requirements.
• Respond to urgent IT incidents with urgency and precision to minimize downtime and maintain employee productivity.
• Act as a liaison between end users and internal technical teams to escalate complex issues and ensure timely resolution.
• Ensure all IT systems adhere to company security standards and compliance frameworks.
• Support onboarding and offboarding processes by provisioning and deprovisioning access to systems and applications.
• Maintain a high standard of customer service in an engineering-centric environment with a focus on clear communication and user satisfaction.
• Work in-office four days per week (Tuesday designated as remote day) at the Bellevue office location.
• Stay current with evolving IT tools, cloud platforms (AWS, Azure, Google Cloud), and industry best practices.
• Contribute to continuous improvement of IT support workflows and service desk operations.

🎯 Requirements

• 4+ years of experience supporting critical IT systems and services that enable user productivity
• Experience troubleshooting across multiple client operating systems and application platforms
• Experience with basic networking configuration and troubleshooting
• Strong attention to detail and ability to produce high-quality documentation
• Action-oriented mindset with a strong willingness to learn
• Excellent communication skills and ability to thrive in an engineering-centric environment

🏖️ Benefits

• Generous cash & equity compensation
• Health, dental, and vision coverage for you and your dependents
• Wellness and commuter stipends for select roles
• 401k Plan with 2% company match (USA employees)
• Flexible paid time off plan that employees actively use
• Opportunity to work at a leader in AI cloud infrastructure with global impact

Skills & Technologies

AWS

Azure

OAuth

Onsite

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Lambda Inc.

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About Lambda Inc.

Lambda Inc. provides cloud-based GPU clusters and workstations for artificial-intelligence research and development. The company designs and operates high-performance hardware infrastructure optimized for machine-learning workloads, offering on-demand access to NVIDIA GPUs, pre-configured deep-learning software stacks, and scalable storage. Customers include AI labs, universities, and enterprises training large language and computer-vision models. Founded in 2012, Lambda is headquartered in San Francisco and maintains data centers across North America and Europe.

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