Job Overview
Location
Hybrid, San Francisco
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own day-to-day IT support for a globally distributed team, triaging and resolving hardware, software, access, and network issues across time zones
- • Manage end-to-end employee onboarding and offboarding processes, ensuring rapid productivity for new hires and clean deprovisioning of devices and access for departing employees
- • Build and maintain internal documentation, runbooks, and self-serve workflows to reduce repetitive support requests and improve employee experience
- • Operate a reliable ticketing and prioritization system with clear communication, consistent follow-through, and timely resolution of incidents
- • Administer Okta for identity and access management, including group strategy, app assignments, SSO configurations, and access request workflows
- • Manage endpoint fleet operations using Workspace ONE, including device provisioning, configuration baselines, patching, encryption posture, and inventory hygiene
- • Oversee laptop lifecycle management: procurement, standard build deployment, repairs, replacements, asset tracking, and secure disposal
- • Partner with Security to enforce MFA policies, conduct access reviews, implement device posture controls, and support incident response while maintaining low-friction operations
- • Administer Google Workspace for user lifecycle management, group configurations, shared drive permissions, and baseline security standards
- • Manage Slack workspace operations, including access controls, role-based administration, and configuration that balances productivity with security
- • Maintain accurate inventory of internal SaaS tools, track ownership, and monitor renewal timelines to reduce vendor sprawl
- • Support rollout of new internal tools with clear planning, documentation, and stakeholder coordination
- • Partner with Security, Engineering, and Operations to translate security and operational requirements into practical IT workflows
- • Identify operational gaps and lead improvement projects such as automating onboarding, enhancing device compliance reporting, or clarifying system ownership
- • Provide visibility into IT health through lightweight metrics and regular updates on recurring issues and system improvements
- • Maintain a secure, well-documented, and easy-to-operate internal environment that enables a fast-moving, remote-first team
- • Work closely with Engineering and Security to ensure internal systems are secure by default and aligned with enterprise-scale needs
- • Continuously learn and adapt to new tools, systems, and processes to keep IT operations efficient and scalable
🎯 Requirements
- • 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment
- • Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows
- • Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement
- • Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)
- • Excellent written and verbal communication skills — ability to explain technical steps clearly and keep stakeholders informed without overloading them
- • Strong ownership and judgment — ability to prioritize, handle ambiguity, and build systems that reduce future work
🏖️ Benefits
- • Competitive salary and equity package
- • Health, dental, and vision benefits
- • Flexible vacation policy
- • Opportunity to build something truly impactful to the world
- • Contribute to open source alongside world-class engineers
Skills & Technologies
Python
Remote
About LiveKit, Inc.
LiveKit provides open-source and cloud infrastructure for real-time audio and video applications, offering SDKs, APIs, and managed services that enable developers to embed scalable WebRTC-based communication into apps with features such as live streaming, video calls, and AI-driven voice agents.
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