IT Support Engineer (1st/2nd line)

Unlimit Group Inc.

Job Overview

Location

Limassol

Job Type

Full-time

Full Job Description

📋 Description

• Provide first and second line IT support to employees across global offices, resolving hardware, software, and network issues in a timely manner.
• Manage and maintain corporate IT infrastructure including desktops, laptops, printers, phones, and peripheral devices.
• Configure and deploy new employee equipment with standardized OS images, applications, and security policies.
• Troubleshoot and resolve connectivity issues related to Wi-Fi, VPN, firewalls, and corporate network services.
• Assist with user account management across Microsoft 365, Active Directory, and single sign-on systems.
• Monitor and respond to IT service tickets through the designated helpdesk system, ensuring SLAs are met and user satisfaction is maintained.
• Collaborate with third-party vendors for hardware repairs, software licensing, and service escalations.
• Document all support activities, resolutions, and known issues in the IT knowledge base for team reference and training.
• Assist in the implementation and maintenance of IT security protocols including endpoint protection, patch management, and access controls.
• Support the transition from human-operated systems to AI-native infrastructure by providing feedback on automation opportunities and user pain points.
• Participate in on-call rotation for critical outages outside standard business hours.
• Conduct basic user training on corporate tools, security best practices, and new system rollouts.
• Work closely with the global IT team to ensure consistency in support standards across all 17 international offices.
• Assist in inventory management of IT assets, including tracking, labeling, and disposal in compliance with company policy.
• Maintain awareness of emerging IT trends and technologies relevant to fintech infrastructure and AI-driven systems.
• Ensure all IT operations align with Unlimit’s mission to build a borderless global financial ecosystem through reliable, scalable technology.

🎯 Requirements

• Proven experience in first and second line IT support within a corporate environment
• Strong proficiency in Windows and macOS operating systems
• Experience with Microsoft 365, Active Directory, and VPN solutions
• Ability to troubleshoot network connectivity and hardware issues
• Familiarity with helpdesk ticketing systems and ITIL best practices
• Willingness to participate in on-call rotations

🏖️ Benefits

• Competitive salary and performance bonuses
• Health and wellness coverage
• Professional development allowances
• Flexible working hours

Skills & Technologies

Onsite

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Unlimit Group Inc.

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About Unlimit Group Inc.

Unlimit is a global fintech company specializing in payment solutions for businesses. They offer a comprehensive platform that enables merchants to accept payments online and in-store, supporting a wide range of payment methods and currencies. Their services include payment processing, fraud prevention, and compliance management, designed to help businesses of all sizes scale their operations and reach a global customer base. Unlimit focuses on providing flexible, secure, and efficient payment experiences, catering to diverse industries such as e-commerce, gaming, and travel. They aim to simplify the complexities of international payments and empower businesses with the tools they need to thrive in the digital economy.

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