Job Overview
Location
Hyderabad
Job Type
Full-time
Category
Software Engineering
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • As an IT Support Engineer at Cyara Inc., you will play a critical role in ensuring the seamless operation of technology infrastructure that supports the company’s mission to eradicate bad customer experience through AI-powered assurance solutions.
- • Your day-to-day responsibilities will include providing technical support to employees across Hyderabad and global offices, troubleshooting hardware, software, and network issues, managing user accounts and access permissions, maintaining IT inventory, and assisting with the setup and configuration of workstations, peripherals, and mobile devices.
- • You will be part of a dynamic, globally distributed IT team that values collaboration, innovation, and integrity, working closely with engineers, product teams, and operations to ensure minimal downtime and optimal performance of internal systems.
- • In this role, you will develop strong technical problem-solving skills, gain exposure to enterprise-grade IT environments in a fast-growing tech company, and build expertise in supporting modern workplace technologies while contributing to a culture of reliability and user satisfaction.
🎯 Requirements
- • Proven experience in IT support or desktop support roles
- • Strong knowledge of Windows and macOS operating systems
- • Experience with Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP)
- • Excellent communication and interpersonal skills for assisting non-technical users
- • Ability to document issues clearly and follow ITIL-based processes
- • Willingness to work in a hybrid or on-site model in Hyderabad
🏖️ Benefits
- • Opportunity to work with a global leader in AI-powered customer experience assurance
- • Collaborative and inclusive workplace culture aligned with Cyara’s values of integrity, curiosity, and excellence
- • Exposure to cutting-edge technologies used in testing and monitoring AI-driven customer journeys
- • Professional growth and skill development in enterprise IT support within a high-growth tech environment
- • Commitment to diversity, equity, inclusion, and belonging (DEIB) with a discrimination-free workplace
- • Access to continuous learning and development resources
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Cyara Inc.
Cyara provides an automated customer experience assurance platform that validates and monitors voice, web, and mobile customer journeys. Its cloud-based system tests IVRs, chatbots, and agent connections to ensure quality, performance, and compliance across global contact centers and digital channels, helping enterprises accelerate deployments and reduce risk.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Deel, Inc.
3 months ago
Aircall Inc.
2 months ago
Lunar Group A/S
3 months ago
