IT Support Specialist I

Lightspeed Commerce Inc.

Job Overview

Location

Yerevan, Yerevan, Armenia

Job Type

Full-time

Full Job Description

📋 Description

• As an IT Support Specialist I at Lightspeed Commerce Inc., you will be a vital member of the global IT Support team, ensuring employees across Ecwid by Lightspeed have the reliable hardware and software they need to perform their best work, directly enabling productivity and seamless operations for a company powering commerce for over 100 countries.
• You will deliver first-level technical support to end-users both virtually and in person, troubleshooting and resolving everyday technology issues while contributing to a supportive, inclusive workplace culture rooted in Lightspeed’s founding values of belonging and equity.
• Join a globally distributed IT team within a innovative commerce technology company headquartered in Montreal, with operations across North America, Europe, and Asia Pacific, where your role supports the mission to unify digital and physical operations for retail, hospitality, and golf businesses worldwide.
• Develop foundational IT support expertise in a dynamic, growing environment, gaining hands-on experience with Apple and Windows ecosystems, ticketing systems, hardware logistics, and user education—building a strong career path in IT operations within a company that invests in employee growth and development.
• Provide first-level technical support to end-users virtually or in person, addressing inquiries and incidents with empathy and clarity.
• Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and common software applications across macOS/iPadOS and Windows environments.
• Assist users with password resets, account setups, and basic system configurations to ensure smooth onboarding and daily operations.
• Log and track all support requests in the company’s ticketing system, maintaining accurate documentation and ensuring timely follow-up and resolution.
• Educate end-users on IT best practices and deliver basic training sessions as needed to promote security awareness and efficient technology use.
• Collaborate with Level 2 and 3 IT support teammates and other IT specialists to escalate complex issues appropriately and ensure end-to-end resolution.
• Maintain office conferencing rooms by ensuring audiovisual equipment is functional, organized, and ready for use.
• Manage the logistics of sending and receiving hardware shipments for remote employees, including tracking, setup coordination, and returns.
• Keep accurate, up-to-date records of hardware and software inventory to support asset management and procurement planning.
• Assist with routine IT maintenance tasks such as software updates, system backups, and peripheral deployments to keep the technology environment secure and current.

🎯 Requirements

• Associate’s degree in IT or equivalent industry certification such as CompTIA A+ or Network+
• 1 year of hands-on experience in an IT support or help desk role
• Proficiency in troubleshooting both Apple (macOS/iPadOS) and PC (Windows) environments
• Fluency in Armenian, professional working proficiency in English, and intermediate proficiency in Russian
• Strong problem-solving skills, ownership mindset, and warm, customer-focused communication style

🏖️ Benefits

• Lightspeed equity scheme, making all employees owners in the company’s success
• Annual Health & Wellness Credit of up to 195,000 AMD for gym memberships, fitness equipment, wellness activities, and more
• Comprehensive mental health support via Modern Health App and up to 7 annual sessions with Russian-speaking external psychologists
• Medical insurance plan that includes dental care coverage
• People Experience (PX) benefit allowing work from anywhere in the world for up to 60 days per year
• Regular performance reviews and dedicated support for professional development and career growth
• Provision of Apple MacBook Pro for work, free access to LinkedIn Learning, and 50% reimbursement for SkyEng English language courses
• Flexible working hours and hybrid work model
• Modern office space located near the city center of Yerevan

Skills & Technologies

Node.js

Remote

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Lightspeed Commerce Inc.

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About Lightspeed Commerce Inc.

Lightspeed Commerce provides cloud-based point-of-sale and e-commerce software for retail, restaurant, and golf businesses worldwide. Its platform integrates inventory, sales, customer management, analytics, and payments, enabling omnichannel operations and supplier network connectivity. The company serves small and medium-sized enterprises and large enterprises across North America, Europe, and Asia-Pacific segments, offering scalable solutions that unify online and physical store operations. Lightspeed also delivers financial services and hardware to complement its software offerings.

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