Job Overview
Location
Tulsa, Oklahoma
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for employees seeking technical support via phone, email, remote access software, and in-person walk-ins at Zeeco’s Tulsa, OK headquarters.
- • Diagnose and resolve Tier 1 IT issues related to hardware, software, and network connectivity within a domain environment.
- • Collect and document detailed information about technical incidents and log all support requests into the company’s ticketing system.
- • Apply known solutions from the Helpdesk Support Center to address common technical problems efficiently and accurately.
- • Execute standardized workflows for routine IT tasks, ensuring consistency and compliance with internal procedures.
- • Identify and escalate complex or unresolved incidents to specialized IT teams or Tier 2 support personnel with clear documentation.
- • Maintain accurate records of all support interactions and resolutions to support continuous service improvement.
- • Provide responsive and professional customer service to internal users across all departments.
- • Utilize strong troubleshooting skills to isolate root causes of technical issues and recommend appropriate resolutions.
- • Maintain high standards of keyboarding accuracy and speed to efficiently manage ticket volume and communication.
- • Collaborate with internal teams to ensure timely resolution of technology-related disruptions to business operations.
- • Stay current with internal IT policies, tools, and procedures to deliver consistent and reliable support.
- • Assist with basic setup and configuration of user devices, including desktops, laptops, printers, and peripherals.
- • Follow security protocols when handling sensitive data and system access requests.
- • Contribute to a positive user experience by demonstrating patience, clarity, and professionalism in all interactions.
- • Participate in on-site support rotations and respond to urgent requests during business hours at the Tulsa headquarters.
🎯 Requirements
- • A+ Certification preferred
- • 1+ years of relevant IT support experience
- • Familiarity with Autodesk products is a plus
- • Required skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
- • Recommended skills: Microsoft Office Proficiency, Naturally Organized
🏖️ Benefits
- • Fully on-site position at Zeeco’s Headquarters in Tulsa, OK
- • Opportunity to work in a structured domain environment with established IT workflows
- • Exposure to enterprise-level ticketing and support systems
- • Potential for growth within Zeeco’s IT support team
Skills & Technologies
About Zeeco, Inc.
Zeeco designs and manufactures advanced combustion and environmental systems for the refining, petrochemical, production, power, and pharmaceutical industries. Its portfolio includes ultra-low-emission burners, flares, thermal oxidizers, and vapor control systems engineered to meet stringent global regulations. The company provides turnkey services from feasibility studies and CFD modeling to fabrication, installation, commissioning, and aftermarket support. Headquartered in Broken Arrow, Oklahoma, Zeeco operates manufacturing and service centers on six continents, delivering technology that improves efficiency, safety, and environmental compliance for major oil, gas, and chemical producers worldwide.
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