Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • Kyra is at the forefront of revolutionizing creator marketing, a dynamic field where data, creativity, cutting-edge technology, and artificial intelligence converge to empower creators and drive significant business impact for the world's most ambitious brands. As a full-service, AI-powered, global influencer marketing agency, Kyra partners with renowned global enterprise brands such as H&M, L'Oréal, and Amazon, enabling them to forge authentic connections with their target audiences through culturally resonant and impactful content.
- • With a substantial $15 million in Series A funding, our proprietary technology platform, the Kyra Platform, serves as the backbone for our operations. It empowers our dedicated team to deliver exceptional results at scale, ensuring strategic impact and guaranteed performance for our clients.
- • In the role of Junior Client Services Manager, you will be instrumental in nurturing and supporting client relationships, ensuring the flawless execution of creator campaigns across a diverse range of platforms including TikTok, Instagram, YouTube, and beyond. This position requires close collaboration with our Campaign and Strategy teams to guarantee that clients feel consistently supported, creators are engaged and satisfied, and all campaign deliverables are managed with meticulous precision and efficiency.
- • This is an exceptional opportunity for an individual with foundational experience in influencer marketing, content production, or client-facing roles who possesses a strong desire to grow and excel within a high-performance, fast-paced environment. You will be a key player in the client services function, acting as a crucial liaison between our clients and internal teams.
- • **Client & Internal Communication Support:**
- • You will provide essential day-to-day contact for clients, ensuring that all communications are timely, clear, and contribute to a smooth and collaborative working relationship.
- • Actively participate in client calls, meticulously taking detailed notes and diligently following up on all agreed-upon next steps and action items.
- • Foster and maintain aligned communication by working seamlessly with the Campaign, Strategy, and Creator teams, ensuring everyone is informed and working towards common goals.
- • Proactively manage client expectations, providing regular updates on campaign progress and addressing any queries or concerns promptly and professionally.
- • **Campaign Coordination & Delivery:**
- • Play a vital role in tracking campaign timelines, ensuring all deliverables are met on schedule and that the approval processes are managed efficiently.
- • Maintain the utmost accuracy and up-to-date status of all internal systems, project documents, and campaign assets.
- • Identify potential risks or roadblocks early in the campaign lifecycle and proactively communicate these to relevant teams, enabling swift mitigation and ensuring delivery remains on track.
- • Support the smooth operational flow of campaigns from inception to completion, acting as a key point of contact for logistical coordination.
- • **Performance & Reporting Support:**
- • Collaborate closely with the Data team to assist in the compilation of comprehensive campaign results and insightful performance analytics.
- • Contribute to the creation of detailed wrap reports, effectively highlighting key campaign outcomes, successes, and valuable learnings for clients.
- • Assist in gathering necessary data and qualitative feedback to ensure reports are thorough and provide actionable insights.
- • **Process & Quality Support:**
- • Actively seek out and identify opportunities to enhance client satisfaction, streamline communication flows, and optimize delivery processes.
- • Uphold Kyra's stringent quality standards and core values in every aspect of your work and in every project you support.
- • Contribute to a culture of continuous improvement by sharing observations and suggestions for process enhancements.
- • This role is designed for an individual who thrives in a dynamic environment, is eager to learn, and is passionate about the evolving landscape of creator marketing. You will gain invaluable experience working with leading brands and a talented team dedicated to innovation and excellence.
🎯 Requirements
- • 1-2 years of experience in influencer marketing, social media management, or creative account management, either agency-side or brand-side.
- • Exceptional organizational skills with a proactive approach to managing timelines, details, and ensuring clarity in all tasks.
- • Strong collaborative and communication skills, with the ability to interact professionally and confidently with both internal teams and external clients.
- • A demonstrable growth mindset, eagerness to learn rapidly, adapt to new challenges, and contribute positively to a company that is redefining creator marketing.
🏖️ Benefits
- • Opportunity to work with a leading global influencer marketing agency at the forefront of AI and data-driven strategies.
- • Gain hands-on experience with a diverse portfolio of high-profile enterprise brands.
- • Be part of a dynamic, fast-paced, and innovative work environment with a strong emphasis on growth and learning.
- • Competitive salary and opportunities for career advancement within a rapidly expanding company.
- • Collaborative team culture that values creativity, proactivity, and continuous improvement.
Skills & Technologies
Junior
Remote
About Kyra Technologies Inc.
Kyra Technologies Inc. is a leading provider of AI-powered solutions focused on enhancing customer engagement and operational efficiency. Their platform leverages advanced machine learning and natural language processing to deliver personalized experiences across various touchpoints. Kyra's technology enables businesses to automate customer service, gain deeper insights into customer behavior, and optimize marketing campaigns. The company aims to empower organizations to build stronger customer relationships and drive significant business growth through intelligent automation and data-driven strategies. Their solutions are designed to be scalable and adaptable to the unique needs of diverse industries, facilitating seamless integration with existing business processes.
