Job Overview
Location
Barcelona
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
📋 Description
- • Provide our clients with quick and clear information on complex issues & on different channels (email, phone, social media, live chat, etc.)
- • Be proactive in improving the customer experience at Back Market, with a special focus on your market
- • Exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
- • Coach and give advice to outsourced agents on a daily basis online and occasionally during in-person visits
- • Be a key actor in testing new customer-related solutions/tools
- • Participate in transversal projects by working closely with Care Ops and Content & Training teams, amongst other stakeholders
- • Carry the customer’s voice across Back Market
🎯 Requirements
- • Fluent in English and German
- • Excellent written and oral communication skills
- • At least 1 year of experience in a Customer Care position
- • Previous work experience in e-commerce and/or social media is a plus
- • Strong analytical skills and are not afraid to manipulate data
- • Experience coordinating projects within different teams and showcasing your impact
🏖️ Benefits
- • Mission driven work environment where your day to day makes an impact on the planet
- • Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
- • Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training
- • Impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment
Skills & Technologies
About Back Market Inc.
Back Market operates an online marketplace specializing in professionally refurbished electronics. Founded in 2014 and headquartered in Paris, the company connects certified refurbishers with consumers across North America and Europe, offering smartphones, laptops, tablets, and household appliances. Each device undergoes testing, repair, and quality control to meet warranty-backed standards. The platform aims to extend product lifecycles, reduce electronic waste, and provide affordable alternatives to new electronics. Sellers are vetted for compliance, and Back Market handles logistics, customer support, and guarantees. Revenue comes from commissions on sales and partnerships with carriers and insurers.
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