Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Lead strategic and transactional engagement with key BPA/Insurer Services accounts throughout the entire contract lifecycle to foster strong client partnerships and enhance client satisfaction and experience.
- • Partner with clients to develop and regularly review monthly account plans that align with their short- and long-term strategies, identifying opportunities for growth and service improvement.
- • Oversee and manage all client service delivery, ensuring contractual obligations and expectations are met with precision and confidentiality.
- • Lead client meetings, prepare and distribute meeting papers in agreed formats, and ensure follow-through on all decisions and actions to completion.
- • Manage Change Control Notes and Letters of Variation for work performed outside the scope of existing contracts, ensuring proper documentation and approval.
- • Approve and oversee invoicing processes to ensure accuracy and alignment with contracted services and pricing models.
- • Lead rebids and contract extensions in accordance with Capita’s governance processes, ensuring timely and compliant execution.
- • Chair and lead Contract Review Committees and Product Review Committees for assigned clients and new business opportunities.
- • Actively manage and resolve commercial issues and claims on behalf of clients, protecting Capita’s interests while maintaining client trust.
- • Identify and drive upsell and cross-sell opportunities across the client portfolio by aligning CPS capabilities or wider Capita business offerings, engaging subject matter experts as needed.
- • Review and recommend improvements to existing systems, processes, and controls to enhance service delivery efficiency and effectiveness.
- • Support Capita Pensions Solutions’ digital roadmap by communicating continuous improvement propositions to clients and securing their buy-in.
- • Act as the primary point of accountability for client operations, communicating operational changes and ensuring seamless service transitions.
- • Manage one direct report, providing guidance, development, and performance oversight.
- • Contribute to departmental and business objectives by delivering against individual targets and promoting collaboration across teams.
- • Maintain deep, trusted relationships with clients by understanding their strategic priorities and operational challenges.
- • Apply commercial pricing model expertise to ensure revenue growth and sustain CPS profitability targets.
- • Promote a culture of learning, excellence, and change through a growth mindset, encouraging continuous improvement within the team and with clients.
- • Share knowledge and expertise with team members to strengthen overall team capability and performance.
🎯 Requirements
- • Experienced Account Director with background in financial services, outsourcing, or other regulated sector
- • Experience working with BPA/Insurer services is desirable
- • Understanding of Pensions Operations
- • Proven experience managing a portfolio of key accounts
- • Solid understanding of commercial pricing models to drive revenue and profitability
- • Demonstrated ability to build and maintain trusted client relationships
🏖️ Benefits
- • Remote working – work from anywhere in the UK
- • Competitive salary
- • 23 days’ holiday, rising to 27 (pro rata) – plus option to buy additional days after qualifying period
- • Paid volunteering day with a charity of choice
- • Generous family leave policies including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- • Cycle2Work scheme, pension, and life assurance
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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