Key Account Manager Crew Lead - Spain 🇪🇸

Alan SAS

Job Overview

Location

Madrid, Spain; Barcelona, Spain

Job Type

Full-time

Full Job Description

📋 Description

• Lead and support a team of Key Account Managers to manage and grow Alan’s portfolio of corporate clients across Spain, ensuring high client retention and satisfaction.
• Build and maintain strong relationships with key stakeholders at client companies, adopting a customer-centric approach to help clients achieve their health and benefits goals through Alan’s integrated insurance and prevention platform.
• Proactively identify signs of client dissatisfaction and implement timely, effective solutions to preserve loyalty and drive long-term engagement.
• Oversee the successful onboarding of new corporate accounts and their employees, ensuring seamless adoption of Alan’s services and tools.
• Conduct regular business reviews with clients, presenting data-driven consumption reports and insights to demonstrate value and inform strategic decisions.
• Promote Alan’s positioning as a partner in preventive health to increase employee adoption and turn satisfied clients into brand ambassadors.
• Identify cross-sell and upsell opportunities based on client needs and pain points, expanding the scope of Alan’s services within existing accounts.
• Lead contract renegotiations to ensure clients receive optimal value while maintaining sustainable profitability for Alan.
• Act as the primary voice of the customer to product and operations teams, driving product improvements and service enhancements based on real-world feedback.
• Support sales acquisition efforts by promoting the Key Account Management program to prospects and collaborating closely with the Sales team.
• Develop and optimize internal tools and resources—including narrative frameworks, QBR templates, renewal pricing models, and onboarding workflows—to enhance team efficiency and consistency.
• Ensure alignment across the Key Account Management team to support Alan Spain’s broader business objectives and strategic priorities.
• Proactively plan and forecast team requirements, including process improvements, resource allocation, and headcount needs, to scale operations effectively.
• Lead recruitment efforts to build, grow, and retain a high-performing Key Account Management team in Spain.
• Direct and execute the annual renewal campaign, ensuring timely and successful contract extensions with key clients.
• Maintain fluency in Spanish and advanced proficiency in English, both written and spoken, to communicate effectively with clients and internal stakeholders.
• Leverage strong analytical skills to structure complex problems, extract insights from data, and present actionable recommendations to clients and leadership.
• Demonstrate exceptional negotiation skills, consistently achieving win-win outcomes through transparency, empathy, and trust-based relationship building.
• Cultivate influence by identifying and engaging key decision-makers and influencers within client organizations.
• Work independently in a fast-paced, evolving environment while maintaining high standards of performance and accountability.
• Continuously learn and deepen expertise in healthcare insurance dynamics, employee benefits trends, and Alan’s product offerings.
• Foster a culture of active listening, empathy, and trust within client interactions and team leadership.

🎯 Requirements

• At least 6 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, or Pre-Sales) with frequent C-Level interactions
• Proven experience managing or leading a Sales or Account Management team for 3+ years
• Fluency in Spanish and advanced proficiency in English, both spoken and written
• Experience working with companies of more than 300 employees
• Strong track record of over-performance in client retention, contract renewal, and revenue growth
• Experience in insurance or employee benefits is a plus but not mandatory

🏖️ Benefits

• Generous equity packages for permanent contracts
• Sponsored co-working hubs in Madrid and Barcelona
• Top-of-the-range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• 100% comprehensive health insurance for you and your children, 90–100% for partners (permanent contracts only)
• Dedicated personal coach from day one to support impact, engagement, and growth
• Extended parental leave for all new parents (permanent contracts only)

Skills & Technologies

Senior

Onsite

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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