Key Accounts Manager (Air)

Despegar.com, Corp.

Job Overview

Location

Mexico City

Job Type

Full-time

Full Job Description

📋 Description

• Lead the strategic management and development of key airline partners in the U.S. market to expand Despegar’s air inventory and strengthen market position.
• Serve as the primary strategic interface between global airline partners and Despegar’s regional management team, ensuring alignment on commercial objectives and operational execution.
• Identify, evaluate, and pursue new business opportunities with U.S.-based airlines and air suppliers to increase inventory breadth and competitive pricing.
• Negotiate and secure favorable commercial terms, including commission structures, fare agreements, capacity allocations, and service-level agreements with airline partners.
• Centralize and analyze market intelligence, competitor activity, and airline performance data to inform strategic decision-making and drive inventory growth.
• Collaborate cross-functionally with commercial, finance, product, and technology teams to ensure seamless integration of new airline partnerships into Despegar’s platform and customer experience.
• Monitor and report on key performance metrics related to air inventory growth, partner performance, and revenue contribution from U.S. airline sources.
• Proactively anticipate market shifts and airline industry trends to position Despegar as a preferred partner in the U.S. travel ecosystem.
• Drive accountability and ownership of assigned accounts, setting ambitious targets and consistently exceeding expectations through relentless execution.
• Maintain strong, trust-based relationships with airline stakeholders through regular communication, transparent reporting, and value-driven collaboration.
• Champion a culture of innovation and continuous improvement by challenging the status quo and proposing data-backed solutions to enhance air sourcing efficiency and profitability.
• Ensure all commercial agreements comply with internal policies and regional regulatory requirements while optimizing for scalability and long-term partnership value.
• Represent Despegar at industry events, meetings, and negotiations to reinforce brand credibility and expand network within the U.S. airline sector.
• Deliver high-quality, timely reporting and insights to senior leadership on air sourcing performance, partner health, and market opportunities.
• Act as a change agent within the organization by pushing for process improvements, automation opportunities, and enhanced data-driven practices in air procurement.
• Maintain a deep understanding of Despegar’s customer base in the U.S. and align airline partnerships with evolving traveler preferences and demand patterns.
• Operate with a competitive, results-oriented mindset—never settling for meeting expectations, always striving to exceed them.

🎯 Requirements

• Proven experience in key account management within the travel, airline, or hospitality industry
• Demonstrated success in negotiating commercial agreements with airlines or air suppliers
• Strong analytical skills with ability to interpret market data and translate insights into actionable strategies
• Excellent communication and relationship-building skills, particularly with senior stakeholders
• Experience managing U.S.-based airline partners or familiarity with the U.S. air travel market
• Self-driven, results-oriented mindset with a track record of exceeding targets

🏖️ Benefits

• Opportunity to work with Latin America’s leading travel platform
• Collaborative, innovation-driven work environment
• Professional growth and development opportunities
• Exposure to cutting-edge technology solutions in the travel industry

Skills & Technologies

Onsite

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Despegar.com, Corp.

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About Despegar.com, Corp.

Despegar.com, Corp. is a Latin American online travel agency headquartered in Buenos Aires and incorporated in the United States. Through its Despegar and Decolar brands, it offers airline tickets, hotel reservations, vacation packages, car rentals and other travel products across Argentina, Brazil, Mexico and 17 additional countries. The company operates a technology platform that aggregates inventory from global suppliers and provides localized customer service and payment options. Founded in 1999, it trades on the NYSE under DESP.

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