Key Accounts Manager (Air)

Despegar.com, Corp.

Job Overview

Location

Florida

Job Type

Full-time

Full Job Description

📋 Description

• Lead the strategic management and development of key air supplier accounts in the US market to expand Despegar’s air inventory and market presence.
• Serve as the primary strategic interface between global air suppliers and Despegar’s regional management team, ensuring alignment on commercial objectives and operational execution.
• Identify, evaluate, and pursue new business opportunities with airlines, consolidators, and air distribution partners to enhance product offerings for the US customer base.
• Negotiate competitive commercial terms, including rates, commissions, inventory allocation, and service-level agreements, to maximize profitability and market competitiveness.
• Centralize and analyze market intelligence, supplier performance data, and competitive landscape insights to inform strategic decision-making and account planning.
• Drive the development and implementation of tailored account strategies that exceed performance expectations and deliver measurable growth in air bookings from the US market.
• Collaborate cross-functionally with commercial, finance, technology, and operations teams to ensure seamless integration of new air inventory into Despegar’s platform and customer experience.
• Monitor and report on key performance indicators for air supplier partnerships, including volume growth, revenue contribution, and contract compliance.
• Proactively anticipate market shifts and supplier dynamics to adjust strategies in real time, maintaining Despegar’s position as Latin America’s leading travel platform.
• Maintain a high standard of professionalism and accountability, taking full ownership of account outcomes and driving results without relying on external direction.
• Reject mediocrity; consistently challenge internal and external stakeholders to exceed baseline expectations and pursue excellence in every interaction and outcome.
• Foster strong, trust-based relationships with key airline and distribution partners through transparent communication, reliability, and a results-driven approach.
• Leverage data and market insights to recommend product enhancements, pricing strategies, and inventory optimizations that align with US traveler demand patterns.
• Represent Despegar at industry events, supplier meetings, and negotiation forums to strengthen brand presence and secure strategic advantages in the air travel segment.
• Ensure all commercial agreements and partnerships comply with internal policies, legal standards, and regional regulatory requirements.
• Continuously seek to improve processes, tools, and reporting mechanisms to increase efficiency and scalability in air sourcing operations.
• Act as a change agent within the organization, promoting a culture of innovation, accountability, and relentless pursuit of growth.

🎯 Requirements

• Proven experience managing key accounts in the air travel or travel technology industry
• Demonstrated success in negotiating commercial agreements with airlines or global distribution partners
• Strong analytical skills with ability to interpret market data and translate insights into actionable strategies
• Excellent communication and relationship-building skills with a track record of managing high-stakes supplier relationships
• Self-driven, competitive mindset with a history of exceeding targets and refusing to settle for minimum expectations
• Ability to centralize complex information and deliver high-quality, data-backed solutions under pressure

🏖️ Benefits

• Opportunity to work with Latin America’s leading travel platform and shape the future of air travel distribution
• Collaborative, high-performance culture that values innovation, ownership, and continuous learning
• Exposure to cutting-edge technology solutions driving transformation in the global tourism industry
• Professional development opportunities in a fast-growing, dynamic international environment

Skills & Technologies

Onsite

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Despegar.com, Corp.

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About Despegar.com, Corp.

Despegar.com, Corp. is a Latin American online travel agency headquartered in Buenos Aires and incorporated in the United States. Through its Despegar and Decolar brands, it offers airline tickets, hotel reservations, vacation packages, car rentals and other travel products across Argentina, Brazil, Mexico and 17 additional countries. The company operates a technology platform that aggregates inventory from global suppliers and provides localized customer service and payment options. Founded in 1999, it trades on the NYSE under DESP.

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