Knowledge Management Writer (Virtual)

📋 Description

• • As a Knowledge Management Writer on Prudential’s Service, Support, and Solutions Knowledge Management Team, you will partner with business subject matter experts, content owners, and cross-functional teams to create, structure, and maintain high-quality content in PruLibrary, a centralized knowledge repository used across US Businesses. Your work directly impacts how employees discover, learn, and perform by transforming complex processes and operational knowledge into clear, accurate, and easy-to-consume content.
• • Day to day, you will write, revise, and format content such as SOPs, job aids, FAQs, workflows, and procedures; ensure alignment with the KM Framework and organizational standards; collaborate with SMEs to extract, clarify, and validate knowledge; manage content in PruLibrary by adding, revising, deleting, and restructuring content while following taxonomy and metadata best practices; conduct content research and analysis; support KM education and knowledge sharing sessions; and champion content governance and quality by ensuring accuracy, version integrity, and alignment to governance requirements.
• • Prudential Financial, Inc. is one of the world’s leading financial services institutions, where transformation is built into the DNA of the Knowledge Management team. Joining this team offers an exciting and impactful career with opportunities to grow skills and advance your profession in a culture that values innovation, accuracy, clarity, and efficiency.
• • In this role, you can develop expertise in knowledge management principles, taxonomy, metadata, and content lifecycle; strengthen your technical writing and editing skills; gain experience collaborating with SMEs, compliance, legal, and cross-functional partners; build proficiency in Microsoft Office Suite and digital knowledge repositories like SharePoint/PruLibrary; and enhance your ability to organize complex information, prioritize tasks, and drive process improvements—positioning you for advancement in knowledge management, technical writing, or content strategy roles within a major financial services organization.