Law Schools Founding CSM

📋 Description

• • At Harvey, we’re transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
• • This is a rare chance to help build a generational company at a true inflection point with 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support.
• • The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
• • Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence.
• • We live by three values: Decisiveness, Simplicity, and Job's Not Finished.
• • We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
• • If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
• • The Law School Founding CSM is the global CS and activation function for the law school program.
• • You serve all geo managers — US East, US West, and International — as the operational backbone for product training, onboarding, account health, and activation across every school in the portfolio.
• • This is not a US role that also covers international; it is a global IC role that all geo managers draw on.
• • Think of it as a tag-team model: geo managers own the school relationships and program strategy; you own the deeper product delivery and account management.
• • This is the first dedicated CS hire for law schools.
• • You will build the playbook as you go.
• • Reports to the Head of Legal Partnerships, Law Schools.
• • Build and run the scaled post-sign partnership model for long tail school partners across all geographies — playbooks, templated cadences, training materials, and activation milestones.
• • Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses.
• • Own portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace.
• • Own product training and demo delivery across the full law school portfolio — onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup.
• • Maintain the law school CRM across all geographies — account notes, POC data, meeting logs, and opportunity tracking.
• • Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions.
• • Build the machine mindset: you build systems, write playbooks, and hold yourself to metrics.
• • Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it.
• • Strong trainer and presenter — you can run a room of law professors or a 1:1 demo with a student org leader and make both count.
• • Legal background or strong legal context is a plus, not a requirement — comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD.
• • Experience building scaled or tech-touch CS programs for large, distributed account portfolios.
• • Clear, direct communicator who doesn't let follow-ups fall through the cracks.
• • Comfortable working across time zones and geographies in close coordination with a distributed team.
• • OTE 80/20 Split $160,000-185,000 USD.
• • Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
• • We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]