Job Overview
Location
Toronto Office
Job Type
Full-time
Category
Marketing
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Lead one of the firm’s immigration practice areas, managing a team of 3–5 case managers with clear performance standards, daily standups, coaching, and accountability.
- • Own and drive key practice metrics including client response time, pipeline velocity, file throughput, and client satisfaction, using real-time visibility from the Command Center dashboard.
- • Provide legal oversight and quality control on all immigration files prior to government submission, ensuring compliance and accuracy in every case.
- • Handle complex legal matters requiring strategic judgment, including procedural fairness letters, requests for additional documentation, and cases involving criminal inadmissibility.
- • Collaborate directly with product and engineering teams to identify operational bottlenecks and design AI-powered automations that improve efficiency without compromising quality or compliance.
- • Use the firm’s proprietary AI tools daily for legal research, document preparation, follow-ups, and pipeline management, and provide feedback to improve tool accuracy and functionality.
- • Build and codify onboarding processes, playbooks, and training materials that enable case managers to operate independently and scale new hires rapidly.
- • Hire, train, and develop case managers, focusing on talent development and creating repeatable systems that institutionalize best practices.
- • Report directly to the executive team on practice performance, outcomes, and opportunities for innovation.
- • Drive continuous improvement by identifying tasks that can be automated or systematized, thinking in workflows and scalable processes rather than isolated cases.
- • Communicate complex immigration processes clearly and professionally to clients, ensuring they feel informed and confident throughout their journey.
- • Operate with a startup mindset: embrace ownership, speed, and impact; thrive in environments where processes are still being defined; and actively contribute to shaping the future of legal service delivery.
- • Leverage AI tools like Claude and ChatGPT to enhance productivity and decision-making, and be among the first to deploy and refine the firm’s production AI platform.
- • Maintain active membership in good standing with the Law Society of Ontario or the Barreau du Québec.
🎯 Requirements
- • Licensed lawyer in good standing with the Law Society of Ontario or the Barreau du Québec
- • Proven experience managing, mentoring, or supervising a team
- • Operational mindset with comfort using data, dashboards, and metrics to drive decisions
- • Experience using AI tools like ChatGPT or Claude in professional workflows
- • Strong communication skills for client interactions and written documentation
- • Systems thinking — ability to identify, document, and automate repeatable processes
🏖️ Benefits
- • Competitive base compensation plus performance bonus tied to practice metrics
- • Hybrid work arrangement (Toronto or Montreal)
- • Group benefits including extended health, telehealth, dental, vision, and paid time off
- • Real ownership of a practice area with authority to improve outcomes
- • Front-row participation in the transformation of immigration law through AI and technology
- • Career growth pathway into senior leadership as the firm scales
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Campbell Cohen LLP
Campbell Cohen LLP is a Canadian immigration law firm founded in 1994 with headquarters in Montreal and offices across Canada. The firm specializes in temporary and permanent residence applications, skilled worker, family sponsorship, business immigration, citizenship, and inadmissibility cases. Its team of lawyers and licensed consultants provides legal representation before Immigration, Refugees and Citizenship Canada and the Immigration and Refugee Board. The company operates the information portal canadavvisa.com, offering free tools such as eligibility assessments, processing time trackers, and policy updates to help individuals and employers navigate Canadian immigration processes.
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