Lead AI Engineer - Financial Inclusion

M-KOPA Holdings Limited

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• We're hiring our first Lead AI Engineer to lead a team that designs, ships, and scales automations and AI agents across M-KOPA.
• This is a brand-new team within the business - the tech foundation is already proven, and now we need someone to lead it, scale it, and define what it becomes.
• Your automations and agents will directly improve how 2,300+ employees work across our global operations.
• We've already helped over 7 million customers access over $2 billion in credit - and the tools you build will help that mission scale further and faster.
• It's your chance to be part of something that's literally transforming lives across an entire continent.
• The Impact
• Your mission-driven engineering will help internal teams and customer-facing staff deliver financial inclusion to Africa's Every Day Earners.
• Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 4 consecutive years (2022–2025).
• Scale challenges: 2,500+ employees across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe - internal teams that can't scale by hiring forever need intelligent tooling that actually works.
• Environmental impact: We're carbon-negative, having displaced over 2 million tonnes of emissions.
• What You'll Do
• At M-KOPA, you'll lead the AI Ops team from day one - owning delivery, growing the function, and proving the value.
• Your team builds automations and agents for internal use and serves as internal consultants, helping Software Engineering teams integrate AI into customer-facing products.
• Join us in combining cutting-edge AI tooling with purpose-driven work that makes digital and financial inclusion possible across Africa.
• Your key responsibilities:
• Lead two AI Ops Engineers — own their delivery, development, and day-to-day work.
• Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve.
• Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work.
• Keep the AI tooling stack healthy as usage scales across 2,500+ employees.
• Stay current on emerging AI tools and technologies - know what's hype and what's actually useful.
• Help refine AI training for the wider organisation, including Software Engineering teams.

🎯 Requirements

• Hands-on experience building automations — scripting, workflow tools, or AI-assisted development.
• Hands-on experience building agents using agentic frameworks — LangChain, MCP, Google ADK or similar.
• Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms.
• People leadership experience — you've led or mentored engineers and can own a team's delivery and development.

🏖️ Benefits

• Fully remote role within UTC -1 to UTC +3 time zones.
• Work with diverse teams across UK, Europe, and Africa.
• Professional development programmes and coaching partnerships.
• Family-friendly policies and flexible working arrangements.
• Well-being support and career growth opportunities.

Skills & Technologies

Data Science

Senior

Remote

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M-KOPA Holdings Limited

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About M-KOPA Holdings Limited

M-KOPA Holdings Limited provides asset-financing and digital financial services across Africa, enabling underbanked customers to acquire smartphones, solar home systems, and productive-use assets through flexible pay-as-you-go installments. The company combines IoT-enabled hardware, mobile payments, and proprietary credit algorithms to offer affordable, unsecured loans while building credit histories for millions. Founded in 2011 and headquartered in Nairobi, Kenya, M-KOPA operates in Kenya, Uganda, Nigeria, Ghana, and South Africa, serving over 3 million customers and disbursing more than $1 billion in cumulative credit.

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