Lead, AI Product Management

📋 Description

• • Lead product and service design for applied AI solutions to accelerate innovation and product development for AI platform teams at Humana, combining strategic product thinking with hands-on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences.
• • Support and help execute product vision and strategy for applied AI solutions, translate business objectives and user needs into compelling product roadmaps and design strategies, apply and refine product principles and user experience standards, conduct market and user research, define product success metrics and KPIs, and contribute to product positioning and go-to-market strategies.
• • Lead product design for AI applications including GenAI interfaces, conversational AI, and intelligent automation; facilitate rapid ideation sessions, design sprints, and workshops; create high-fidelity prototypes, wireframes, and interactive mockups; design intuitive user interfaces and experiences; maintain and contribute to design systems, component libraries, and UI/UX patterns; apply human-centered design principles and design thinking methodologies.
• • Develop reusable product frameworks and design patterns that accelerate platform team productivity; contribute to design systems, guidelines, templates, and best practices; contribute to product playbooks and frameworks for AI use cases; apply service design, information architecture, data visualization, and interaction design patterns; develop accessibility standards and inclusive design guidelines for AI products.
• • Conduct user research to understand needs, behaviors, and pain points; conduct usability testing, user interviews, and feedback sessions; create user personas, journey maps, and service blueprints; analyze user behavior data and product analytics; synthesize research findings into actionable insights and design recommendations; maintain feedback loops between users, product teams, and platform teams.
• • About the team or company: Humana Inc. is a leading U.S. healthcare company that makes it easier for millions of people to achieve their best health through insurance services and CenterWell healthcare services, delivering care and service when needed, leading to better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.
• • What the person can learn or achieve in this role: Gain deep expertise in AI product design and strategy, lead innovation in enterprise AI solutions, shape design systems and frameworks used across platform teams, drive user-centered design for GenAI and intelligent automation, and advance leadership in cross-functional collaboration within a mission-driven healthcare organization focused on improving health outcomes.