Job Overview
Location
Remote - New York: Manhattan Metro
Job Type
Full-time
Category
Customer Success
Date Posted
May 15, 2026
Full Job Description
đź“‹ Description
- • Own a book of mid-tier client accounts or agency relationships with no additional sales support, serving as the primary point of contact for all delivery, tactical questions, and operational needs.
- • Maintain deep knowledge of client goals, reporting usage, success metrics, and business nuances to ensure alignment with client expectations.
- • Build strong, trust-based relationships that support retention and long-term account value across assigned clients.
- • Drive accurate and timely delivery of all client deliverables, including recurring reporting, ad-hoc analyses, campaign summaries, and platform support.
- • Perform data QA and review outputs to ensure accuracy, consistency, and alignment with contractual obligations and client specifications.
- • Troubleshoot delivery or data issues in collaboration with Data Operations, Analytics, Product, and Engineering teams to resolve client-facing problems.
- • Own contract renewals for assigned accounts, working with commercial leadership to define growth targets and success metrics.
- • Prepare renewal materials including service summaries, value narratives, usage documentation, and historical delivery performance reports.
- • Identify upsell opportunities and escalate potential incremental value opportunities to commercial leadership when aligned with client needs.
- • Own all project management for client work, including timelines, deliverables, progress tracking, coordination, and follow-through.
- • Maintain clear documentation of client requests, SLAs, open items, risks, and next steps to ensure transparency and accountability.
- • Coordinate cross-functional efforts across teams to ensure smooth execution, timely updates, and resolution of operational issues.
- • Review data outputs and highlight key themes, insights, or anomalies for client consumption in actionable summaries.
- • Communicate complex data, methodologies, and reporting logic in clear, client-friendly language during meetings and written correspondence.
- • Lead or support client calls, quarterly business reviews (QBRs), campaign reviews, and routine check-ins to reinforce relationship health and delivery value.
- • Operate independently without dedicated sales support while maintaining direct accountability for client retention, growth, and satisfaction.
- • Ensure all client deliverables meet Comscore’s standards for quality, accuracy, and timeliness in alignment with contractual commitments.
🎯 Requirements
- • Bachelor’s degree in Business, Marketing, Communications, Analytics, or related field
- • 4–6+ years of experience in client services, account management, analytics, or a similar data-driven role
- • Demonstrated success managing a book of business independently
- • Strong analytical skills with experience reviewing and QA’ing data-driven deliverables
- • Excellent verbal and written communication skills with confident client presence
- • Highly organized with strong project management skills and attention to detail
🏖️ Benefits
- • Salary range of $100,000–$110,000 annually
- • Remote work opportunity with location flexibility within the New York: Manhattan Metro region
- • Familiarity with Comscore tools, data structures, or digital measurement methodologies preferred
- • Equal employment opportunity employer with E-Verify compliance
- • Opportunity to contribute to cross-platform media measurement solutions used by leading media brands and buyers
Skills & Technologies
About Comscore, Inc.
Comscore, Inc. is a global leader in cross-platform measurement and analytics. The company provides trusted, comprehensive, and actionable insights into consumer behavior across digital, linear TV, and other platforms. Comscore's technology enables media companies, advertisers, and agencies to understand audience engagement, optimize advertising spend, and make informed decisions to drive business growth. They offer solutions for audience measurement, advertising effectiveness, and content intelligence, helping clients navigate the complex media landscape and maximize their return on investment. Their focus is on delivering reliable data and analytics to power the future of media measurement.
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