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Lead Customer Success Manager - CCaaS

Sprinklr, Inc.

Job Overview

Location

United States - New Jersey - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead Customer Success Manager responsible for driving customer adoption, value realization, and revenue growth for Sprinklr’s Unified-CXM platform across enterprise clients.
• Day-to-day activities include cultivating executive relationships, managing customer health data, co-developing outcomes plans, identifying upsell/cross-sell opportunities, and advocating for customer needs with internal product and partnership teams.
• Sprinklr is a leader in Unified Customer Experience Management (Unified-CXM), trusted by 1,900+ enterprises and 60% of the Fortune 100 to unify customer-facing teams and deliver personalized experiences at scale through its AI-native platform.
• The role offers the opportunity to develop deep expertise in enterprise CX transformation, influence product strategy through customer insights, and lead large-scale programs that break down organizational silos and drive measurable business impact.

Skills & Technologies

Senior

Remote

$134k-223k

Degree Required

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Sprinklr, Inc.

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About Sprinklr, Inc.

Sprinklr provides a unified customer experience management platform that integrates social media, messaging, chat, email and voice channels. The SaaS suite ingests public and private interaction data, applies AI analytics, and enables large enterprises to publish content, manage marketing campaigns, handle customer care and conduct market research from one dashboard. Founded in 2009, the company serves Fortune 500 brands in retail, technology, finance and consumer goods, offering workflow automation, governance, compliance and reporting tools across more than 30 digital and social channels globally.

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