Lead Qualified Success Architect

📋 Description

• • The Lead Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers, driving transformation in sales and marketing processes through conversational marketing technology.
• • Day to day, the role involves delivering and leading customers through the Qualified Implementation Framework, interfacing with Enterprise Architects to define optimal technical architecture, documenting technical requirements for a Qualified Data Model aligned to business objectives, establishing consultative relationships with client business units, providing coaching and education on Conversational Marketing, conducting Quarterly Business Reviews, identifying successful customers for advocacy, engaging in internal product discussions to shape the roadmap, and performing executive analysis of customer health scores to meet renewal targets.
• • The team at Qualified, now part of Salesforce, is a fast-paced, innovative, and customer-obsessed organization focused on growing the business and each other through collaboration, bold thinking, and a shared commitment to diversity, inclusion, and making customers successful with AI-powered pipeline generation solutions.
• • In this role, the person will deepen expertise in enterprise SaaS implementations, Salesforce CRM, marketing automation, and conversational marketing strategy while developing leadership, consultative selling, and product influence skills, with the opportunity to shape product roadmap and drive customer success at scale within a market-leading AI CRM ecosystem.