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Learning Management System Administrator

Workato, Inc.

Job Overview

Location

Manila, Philippines

Job Type

Full-time

Full Job Description

📋 Description

• Administer, optimize, and govern the Docebo Learning Management System (LMS) to ensure seamless learning experiences for customers, partners, and internal teams.
• Manage day-to-day LMS operations including user management, learning plans, access controls, and support ticket resolution, liaising with Docebo support for platform issues.
• Configure and optimize the LMS to support external-facing education initiatives, including self-paced courses, instructor-led training (ILT), and certification programs across multiple audience segments.
• Enhance learner experience by improving content discovery, navigation, and personalization, ensuring the right content reaches the right learner at the right time.
• Build and maintain custom reports and dashboards to track learner engagement, course completion rates, and platform performance; integrate LMS data with BI or analytics tools for actionable insights.
• Serve as the primary point of contact with Docebo for support escalations, feature requests, and platform updates, staying current with product roadmap changes and new releases.
• Maintain a structured and scalable course catalogue with proper metadata, taxonomy, and content tagging to ensure efficient content organization and retrieval.
• Support integrations between Docebo and key business systems, identifying opportunities to automate workflows and leverage AI capabilities to improve platform efficiency and learner outcomes.
• Implement learner engagement campaigns using gamification and other motivational features to drive course completion and active participation.
• Customize LMS UI/UX through widgets, page layouts, and front-end enhancements; apply CSS and HTML knowledge to improve interface usability and branding consistency.
• Collaborate with instructional designers, trainers, and cross-functional stakeholders to align LMS configuration with educational goals and business outcomes.
• Proactively propose and implement improvements to platform configuration, learner experience, and operational workflows based on Docebo updates and user feedback.
• Work flexible hours to support collaboration across global time zones, ensuring timely response to learner and stakeholder needs.

🎯 Requirements

• Must be open to a fixed-term 6 months contract engagement
• 5+ years of experience in customer education, L&D, or learning operations with at least 2 years of hands-on Docebo LMS administration
• Proven experience managing an LMS for customer education, including multi-audience portals and both self-paced and instructor-led training programs
• Strong knowledge of Docebo platform capabilities and ability to configure them to meet business and education goals
• Experience building custom reports and connecting LMS data to BI or analytics tools
• Familiarity with UI/UX customization in Docebo, including CSS and HTML (strong plus)

🏖️ Benefits

• Flexible, trust-oriented culture that empowers ownership of roles
• Vibrant and dynamic work environment
• Emphasis on balancing productivity with self-care
• Opportunity to work with a Forbes Cloud 100 company and Deloitte Tech Fast 500 recognized leader
• Exposure to enterprise-grade AI and automation platforms
• Remote-friendly work environment with global team collaboration

Skills & Technologies

Remote

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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