Job Overview
Location
New York
Job Type
Full-time
Category
Software Engineering
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a high-performing team of Legal Engineer – Product Specialists, recruiting, mentoring, and managing former practicing lawyers who serve as trusted advisors to customers.
- • Own the team’s impact on customer outcomes including adoption, utilization, renewal, and expansion across Harvey’s global customer base of 1,500+ customers in 60+ countries.
- • Coach team members through complex customer engagements, providing actionable feedback and creating clear paths for performance excellence and career growth.
- • Directly engage with Harvey’s most strategic and complex customers, building relationships with law firm partners, general counsel, and senior legal stakeholders to unblock adoption challenges and reinforce value.
- • Oversee customer engagement strategy across implementation, onboarding, and ongoing enablement, ensuring consistent delivery of workshops, trainings, and hands-on agent building sessions tailored to legal workflows.
- • Manage team capacity, account allocation, and geographic coverage to ensure efficient support and optimal resource utilization across the global customer base.
- • Establish and track clear performance metrics tied to customer adoption, engagement, and health, driving accountability through data-informed decision making.
- • Design and refine scalable playbooks, onboarding frameworks, training programs, and best practices to enable consistent, high-quality delivery at scale.
- • Partner cross-functionally with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs and deliver cohesive solutions.
- • Aggregate and synthesize customer and team feedback to inform product development, advocating for features and workflows that address real-world legal use cases and improve usability.
- • Collaborate with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership that reflect deep legal expertise and resonate with customers.
- • Shape Harvey’s customer-facing narrative in the post-sales context, ensuring communication of value is grounded in practical legal experience and industry insights.
- • Operate with intensity and ownership, adhering to Harvey’s core values of Decisiveness, Simplicity, and Job’s Not Finished, prioritizing clear judgment over perfect information and continuous improvement.
🎯 Requirements
- • JD or equivalent legal qualification
- • 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience
- • 4+ years of direct people-management experience, including hiring, performance management, and career development of direct reports
- • Strong executive presence with experience building relationships with senior legal stakeholders (e.g., law firm partners, general counsel, legal operations leaders)
- • Deep understanding of legal workflows and challenges faced by modern legal teams
- • Demonstrated success in customer-facing roles such as client advisory, customer success, legal tech, or innovation teams
🏖️ Benefits
- • Compensation range of $315,000 - $385,000 USD OTE with 75/25 split
- • Opportunity to build and scale a world-class post-sales function at a fast-growing company with 1,500+ global customers
- • Work alongside world-class investors and a team committed to transforming professional services through AI
- • Direct influence on product roadmap and customer-facing narrative based on real legal use cases
Skills & Technologies
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About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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