Job Overview
Location
Chicago
Job Type
Full-time
Category
Software Engineering
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a high-performing team of Legal Engineer – Product Specialists, recruiting, mentoring, and managing former practicing lawyers who serve as trusted advisors to customers.
- • Own the team’s impact on customer outcomes including adoption, utilization, renewal, and expansion across Harvey’s global customer base of 1500+ customers in 60+ countries.
- • Coach team members through complex customer engagements, providing actionable feedback and creating clear paths for growth and performance excellence.
- • Directly engage with Harvey’s most strategic and complex customers, building relationships with partners, general counsel, c-suite members, and legal operations leaders to unblock adoption challenges and reinforce value.
- • Oversee customer engagement strategy across implementation, onboarding, and ongoing enablement, ensuring consistent delivery of workshops, trainings, and hands-on agent building sessions tailored to legal workflows.
- • Manage team capacity, account allocation, and coverage to ensure efficient support across geographies and practice areas, using data-informed decision making to drive accountability.
- • Establish and refine performance metrics tied to adoption, engagement, and customer health, ensuring alignment with business objectives.
- • Design and improve scalable playbooks, onboarding frameworks, training programs, and best practices to enable consistent, high-quality delivery at scale.
- • Partner cross-functionally with Customer Success, Sales, Product, Engineering, and Applied Legal Research to translate customer feedback into cohesive solutions and improve outcomes.
- • Aggregate and synthesize customer and team feedback to influence product strategy and roadmap, advocating for features that address real-world legal use cases and improve usability.
- • Collaborate with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership that reflect deep legal expertise and resonate with customers.
- • Shape Harvey’s customer-facing narrative in the post-sales context, ensuring communication of value aligns with legal professional needs and industry standards.
- • Operate with intensity and ownership, adhering to Harvey’s core values of Decisiveness, Simplicity, and Job’s Not Finished, prioritizing clear judgment over perfect information and scalable simplicity.
- • Maintain legal credibility and product expertise as a senior escalation point, ensuring the team delivers trusted, high-standard advisory services to enterprise legal clients.
- • Drive continuous improvement in customer enablement by partnering with Legal Enablement and Product teams to refine materials, training, and engagement approaches.
- • Balance strategic initiatives with day-to-day execution in a fast-paced, ambiguous environment, ensuring both long-term vision and immediate customer needs are addressed.
- • Ensure team operations are aligned with Harvey’s mission to transform legal and professional services through frontier agentic AI and enterprise-grade technology.
🎯 Requirements
- • JD or equivalent legal qualification
- • 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience
- • 4+ years of direct people-management experience, including hiring, performance management, and career development of direct reports
- • Strong executive presence with experience building relationships with senior legal stakeholders (e.g., law firm partners, general counsel, c-suite, legal operations leaders)
- • Deep understanding of legal workflows and challenges faced by modern legal teams
- • Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams)
🏖️ Benefits
- • Compensation range of $315,000 - $385,000 USD OTE with 75/25 split
- • Opportunity to build and scale a world-class post-sales function at a fast-growing company with strong product-market fit
- • Work alongside world-class investors and a team committed to transforming legal services through AI
- • Direct influence on product strategy and roadmap based on real-world customer feedback
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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