Lending Servicing Officer

Allica Bank Ltd

Job Overview

Location

Manchester Office

Job Type

Full-time

Full Job Description

📋 Description

• The Lending Servicing Officer plays a key role in the effective management of loans in Specialist Lending, supporting Allica Bank’s mission to serve established SMEs, a vital but underserved segment of the UK economy.
• Day-to-day responsibilities include providing ongoing in-life servicing support for Specialist Lending customers, managing post-approval administration for Growth Finance, contacting customers and brokers for information, reviewing and requesting additional details, managing workload to meet SLAs, liaising with customers to ensure accurate and timely loan request fulfillment, and supporting Asset Finance Broker and Growth Direct Teams with servicing requirements.
• The role sits within Allica Bank, the UK’s fastest-growing company and fastest-growing fintech firm, dedicated to helping established SMEs thrive through fast, high-quality financial services.
• The person in this role will develop expertise in loan servicing operations, strengthen customer relationship management skills, gain deep exposure to financial services compliance and Conduct and Treating Customers Fairly (TCF) principles, and build experience in a high-growth fintech environment focused on operational excellence and customer-centric service.

🏖️ Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Skills & Technologies

Hybrid

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Allica Bank Ltd

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About Allica Bank Ltd

Allica Bank is a modern digital bank built for established UK businesses with 5-250 employees. They offer business bank accounts with competitive rates, cashback, and no monthly fees for qualifying customers, alongside savings, commercial mortgages, asset finance, and growth finance solutions. Allica emphasizes a return to 'relationship banking,' providing customers with a dedicated relationship manager and UK-based support, a stark contrast to the often impersonal experience with larger banks. Their customer stories highlight successful business growth and streamlined banking processes, underscoring their commitment to serving the vital SME sector.

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