Level 3 NOC Lead – Network Focus (Team Lead)

Unisys Corporation

Job Overview

Location

Remote, PA, United States of America

Job Type

Full-time

Full Job Description

📋 Description

• Serves as the highest on-shift escalation point for complex network issues including routing, switching, firewalling, VPN, and connectivity failures in a 24×7 NOC environment.
• Provides expert-level troubleshooting and root cause analysis across host environments and connectivity layers, building on Level 2 responsibilities.
• Ensures strict network credential separation from server-focused staff to maintain operational boundaries.
• Oversees daily NOC operations for network monitoring, alert triage, and proactive remediation to ensure system functionality and load balance.
• Ensures consistent 24×7 coverage, high-quality shift handoffs, and uninterrupted operational continuity.
• Owns major network incidents from detection through resolution and leads post-incident reviews to drive long-term network remediation.
• Coordinates with Windows/Linux teams on cross-domain issues while maintaining defined credential boundaries.
• Provides network expertise and operational support for the Cyber Backup / Cyber Vault network environment in Denver, ensuring Unisys—not the customer—owns support.
• Trains Level 2 network staff on Cyber Backup network requirements and procedures.
• Oversees network documentation including runbooks, SOPs, diagrams, and configuration records, ensuring accuracy and consistency with Level 2 expectations.
• Identifies operational gaps in tools and workflows and implements process improvements to enhance efficiency and reliability.
• Provides daily guidance, coaching, and technical mentorship to Level 1 and Level 2 NOC staff.
• Validates team readiness and ensures consistent execution of network procedures and response protocols.
• Reviews and approves runbooks and how-to guides created by Level 2 network staff to maintain quality and compliance standards.
• Works rotating shifts to support mission-critical network operations with no downtime requirements.

🎯 Requirements

• BA/BS degree and 4–6 years of relevant experience or equivalent combination
• Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing)
• Demonstrated ability to lead technical teams in a 24×7 operational environment
• Strong background in incident management and operational reporting
• U.S. Citizenship and U.S. residency required
• Ability to work rotating shifts and support mission-critical operations

🏖️ Benefits

• Equal opportunity employer with inclusive hiring practices covering age, citizenship, disability, gender, race, religion, sexual orientation, veteran status, and more
• Commitment to reasonable accommodations for applicants requiring assistance to complete the application process
• Access to export-controlled environments requiring U.S. government authorization eligibility
• Opportunity to support critical Cyber Backup / Cyber Vault network infrastructure with direct operational ownership

Skills & Technologies

Express

Linux

Senior

Remote

Degree Required

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Unisys Corporation

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About Unisys Corporation

Unisys Corporation provides information technology services and solutions to enterprises and governments worldwide. Its offerings include digital workplace services, cloud and infrastructure services, cybersecurity, enterprise computing, business process outsourcing, and industry-specific software. Founded in 1986 through the merger of Burroughs and Sperry, the company serves clients in the financial services, public sector, communications, and transportation sectors. Headquarters are in Blue Bell, Pennsylvania, and the company operates in over 20 countries.

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