Job Overview
Location
US - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • Join a team of professionals disrupting the insurance and auto retail industries as a Customer Service Representative in the Personal Lines Service team, where you will provide outstanding service to customers by answering inquiries and taking appropriate action to ensure top-notch satisfaction.
- • Day to day, you will service client accounts including policy changes, cancellations, account updates, and payments; review accounts for coverage changes; prepare paperwork such as applications and change requests; answer incoming calls and emails; identify and assess customer needs; enter interactions into the AMS360 system; perform account rounds to cross-sell additional lines of business; and complete special projects as assigned.
- • Polly Insurance Agency, LLC is a leading embedded automotive insurance marketplace that integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships nationwide, delivering savings to consumers and placing over $11 billion in coverage.
- • In this role, you can develop strong relationships with clients and carriers, enhance your expertise in property and casualty insurance, gain proficiency in AMS360 and other agency management systems, and grow your career in a supportive, remote-first environment focused on work-life balance and professional development.
🎯 Requirements
- • Proven customer support experience or experience as a customer service representative
- • Ability to multi-task, prioritize, and manage time effectively
- • Proficient in all Microsoft Office applications
- • Strong attention to detail with time management and decision-making skills
- • Working comfortably in a high-volume work environment
- • Excellent written and verbal communication skills
- • Property & Casualty (P&C) Insurance License
- • Technically Savvy
🏖️ Benefits
- • Medical, dental and vision insurance
- • HSA, FSA, Dependent Care FSA
- • 3 weeks paid time off with generous holiday time
- • Paid Parental Leave + baby cash
- • Matching 401(k) contributions
- • Life & disability Insurance
- • Work from anywhere options
Skills & Technologies
About Polly Insurance Agency, LLC
Polly Insurance Agency, LLC operates an embedded insurance marketplace, empowering car dealerships to seamlessly offer comprehensive insurance solutions to their customers at the point of sale. Their platform integrates directly into the sales process, allowing car buyers to instantly compare and purchase auto, home, life, and business insurance from over 40 trusted carriers. This innovative approach simplifies insurance acquisition, potentially saving customers significant amounts annually. Polly has demonstrated substantial scale and impact, having successfully insured $11 billion in cars and homes and generated over 5 million quotes, solidifying its position as a key partner for dealerships looking to enhance their customer offerings.
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