Job Overview
Location
Remote
Job Type
Full-time
Category
Other
Date Posted
January 6, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary logistical architect for patients and their family caregivers, navigating the complexities of the Medicare system to ensure seamless, cost-effective, and well-coordinated care.
- • Act as a high-level project manager for the patient’s health journey, managing everything from specialist synchronization to medication cost-containment without performing clinical diagnoses or therapy.
- • Provide expert guidance on Medicare, benefits, and enrollment logistics, empowering patients and caregivers to make informed decisions and avoid costly mistakes.
- • Review Medicare Summary Notices (MSNs) and Explanation of Benefits (EOBs) for errors, file appeals for denied services, and resolve billing disputes with providers to protect patients from financial harm.
- • Schedule and manage specialist visits, telehealth setups, and transportation logistics, ensuring that medical records are shared between offices to prevent redundant testing and streamline care.
- • Identify medical billing errors, negotiate costs, and find pharmaceutical assistance programs to reduce out-of-pocket medication expenses, turning complex paperwork into actionable savings.
- • Act as a single point of contact for the family, providing regular updates and educational resources that remove the stress of navigating bureaucratic red tape.
- • Collaborate cross-functionally with internal teams and external partners to maintain a 360-degree view of each patient’s needs, ensuring continuity and quality of service.
- • Leverage data and feedback loops to continuously refine workflows, improve patient outcomes, and scale best practices across the Carewell ecosystem.
- • Champion a culture of empathy, efficiency, and accountability, raising the bar for what caregiver support can look like in a category-defining business.
- • Contribute to the development of playbooks, templates, and training materials that will empower future team members and expand the reach of your impact.
- • Stay current on Medicare policy changes, state regulations, and industry trends, translating complex updates into simple guidance for patients and caregivers.
- • Measure success through patient satisfaction, cost savings achieved, and reduction in caregiver stress, turning qualitative wins into quantifiable impact.
- • Work remotely with flexible scheduling, maintaining high responsiveness while respecting your own work-life balance and professional boundaries.
🎯 Requirements
- • Active, unrestricted LCSW, LMSW, or equivalent clinical license in at least one U.S. state
- • 2+ years of direct experience navigating Medicare benefits, appeals, and enrollment processes
- • Demonstrated success in medical billing advocacy, including identifying errors and filing successful appeals
- • Proficiency with telehealth platforms, EHR systems, and digital scheduling tools
- • Exceptional written and verbal communication skills with the ability to translate complex regulations into plain language
🏖️ Benefits
- • Fully remote, contract-based role with flexible hours and location independence
- • Competitive hourly rate commensurate with experience and impact delivered
- • Opportunity to shape the future of caregiver support in a fast-growing, mission-driven company
- • Access to ongoing professional development, training resources, and a collaborative team culture
Skills & Technologies
Remote
About Carewell Health LLC
Carewell is an online retailer that sells home health products, medical supplies, and caregiver resources to families caring for seniors, children with special needs, and people with chronic conditions. The company offers a curated catalog of incontinence, mobility, wound care, nutrition, and daily-living items, combined with educational content, 24/7 customer support, and free shipping. Founded in 2015 and headquartered in Charlotte, North Carolina, Carewell aims to simplify purchasing decisions for caregivers who lack clinical training, providing vetted brands, subscription options, and guidance from registered nurses and product specialists.
