Loss Mitigation Liaison 1

📋 Description

• • As a Loss Mitigation Liaison 1 at Manufacturers and Traders Trust Company, you will serve as the critical Single Point of Contact (SPOC) for borrowers navigating the complex loss mitigation and foreclosure processes. This role is pivotal in guiding individuals through challenging financial times, ensuring they receive clear communication and support while adhering to stringent legal and regulatory frameworks.
• • Your primary responsibility will involve managing a dedicated portfolio of mortgage loan borrowers who are experiencing delinquency. You will proactively engage with these individuals through both inbound and outbound calls, offering assistance and information regarding loss mitigation options or the foreclosure process.
• • A key aspect of this role is maintaining strict compliance with all applicable state and federal laws and regulations governing consumer collection activities. This requires a deep understanding of legal requirements and a commitment to ethical practices in every interaction.
• • You will be the go-to person for borrowers seeking to understand their account status and the various pathways available to them. This includes answering their questions accurately and documenting all interactions meticulously within the mortgage servicing system, ensuring a comprehensive and up-to-date record.
• • A thorough understanding of investor waterfall requirements and the necessary documentation for loss mitigation is essential. You will be responsible for collecting vital consumer financial information and guiding borrowers through the review and completion of loss mitigation documents, making a potentially overwhelming process more manageable.
• • You will clearly communicate the terms of loss mitigation approvals or declines, providing detailed explanations for the decisions made. Furthermore, you will inform borrowers of their options to appeal or re-apply, empowering them with knowledge and next steps.
• • When necessary, you will also communicate liquidation options and provide clear, empathetic explanations of the foreclosure process, ensuring borrowers are fully informed of all potential outcomes.
• • Adherence to applicable compliance and operational risk controls is paramount. You will be expected to follow all Company and regulatory standards and policies, contributing to a secure and compliant operational environment.
• • Maintaining M&T's internal control standards is a core duty. This includes the timely implementation of internal and external audit points and addressing any issues raised by external regulators promptly and effectively.
• • You will play a role in fostering an inclusive environment that supports belonging and accurately reflects the M&T Bank brand in all your professional dealings.
• • This role also involves completing other related duties as assigned, demonstrating flexibility and a willingness to contribute to the team's overall success.
• • The scope of your responsibilities centers on maintaining direct, professional, and supportive contact with consumers, acting as their trusted advisor during a critical period.
• • You will leverage your communication skills to build rapport and trust, ensuring borrowers feel heard and understood, even in difficult circumstances.
• • This position offers the opportunity to make a tangible difference in the lives of individuals facing financial hardship, providing them with the guidance and resources needed to navigate complex situations.
• • By effectively managing your assigned portfolio, you will contribute to the company's goals of responsible lending and customer retention, minimizing losses while maximizing borrower support.
• • You will work collaboratively with internal teams to ensure a seamless experience for borrowers, coordinating efforts to provide comprehensive solutions.
• • The role demands a proactive approach to problem-solving, identifying potential issues early and implementing effective strategies to resolve them.
• • Continuous learning and adaptation to evolving regulations and company policies will be key to success in this dynamic role.
• • Your ability to remain calm and professional under pressure will be crucial when dealing with distressed borrowers and complex financial scenarios.
• • This is an opportunity to develop expertise in loss mitigation and foreclosure processes within a reputable financial institution.