Loss Mitigation Liaison I

📋 Description

• • As a Loss Mitigation Liaison I at Manufacturers and Traders Trust Company (M&T Bank), you will serve as the critical Single Point of Contact (SPOC) for borrowers navigating the complex landscape of mortgage loan delinquency and loss mitigation options. This pivotal role spans the entire loss mitigation process, from the initial collection of necessary documentation through the final decision and closing of the chosen solution, and extends through the foreclosure process if required.
• • Your primary responsibility will involve managing a dedicated portfolio of mortgage loan borrowers who are experiencing delinquency. You will engage with these individuals through both inbound and outbound calls, offering guidance and support as they explore loss mitigation alternatives or face foreclosure proceedings. A core tenet of this role is unwavering adherence to all state and federal laws and regulations governing consumer collection activities, ensuring ethical and compliant practices at all times.
• • You will be the primary resource for borrowers, answering their questions about their accounts with clarity and empathy. Every interaction will be meticulously documented on the mortgage servicing system, maintaining a comprehensive and accurate record of communications and actions taken.
• • A deep understanding of investor waterfall requirements and the specific documentation needed for various loss mitigation strategies is essential. You will be tasked with collecting crucial consumer financial information and actively assisting borrowers in reviewing and understanding the loss mitigation documents, empowering them to make informed decisions.
• • A significant part of your role will be communicating the terms of loss mitigation approvals or declines. This includes clearly explaining the rationale behind each decision and outlining the borrower's options for appeal or re-application, providing a transparent and supportive experience.
• • When necessary, you will also communicate liquidation options and provide clear, concise explanations of the foreclosure process, ensuring borrowers are fully informed of all potential outcomes and pathways.
• • Beyond direct borrower interaction, you will play a vital role in upholding M&T Bank's commitment to operational excellence and risk management. This includes strictly adhering to applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
• • You will be responsible for maintaining M&T's internal control standards, which involves the timely implementation of recommendations from both internal and external audits, as well as addressing any issues raised by external regulators. This ensures the integrity and soundness of our operations.
• • In line with M&T Bank's values, you will actively promote an environment that supports belonging and reflects the M&T Bank brand. This means fostering a positive and inclusive workplace culture.
• • You will also be expected to complete other related duties as assigned, demonstrating flexibility and a willingness to contribute to the team's overall success. This role offers a unique opportunity to make a tangible difference in the lives of borrowers facing challenging financial situations, providing essential support and guidance during difficult times.