Job Overview
Location
Remote - United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 17, 2026
Full Job Description
đź“‹ Description
- • The Technical Consultant is responsible for day-to-day execution to drive delivery of key metric results while increasing claim management accuracy and service delivery.
- • The Technical Consultant will develop and maintain a culture of continuous improvement by identifying root causes, problem solving, identifying solutions to improve performance and innovation.
- • The Technical Consultant will report to the Technical Consultant Manager, Long Term Disability Claims.
- • Provide Technical Support to Claim Teams including Claim Auth reviews, serve as SME on complex issues.
- • Drive improvements in initial claim decision, Claim Management Accuracy and & CID turnaround times.
- • Leverage automation and/or alternate sourcing options to handle additional tasks.
- • Collaborate with all lines of business to promote best practices to improve efficiency.
- • Support at least one interdepartmental collaboration team to help drive positive outcomes, supporting each functional area and creating organizational awareness.
- • Leverage data analytics to improve claim management outcomes.
🎯 Requirements
- • 3+ years LTD claims handling experience, prior DI experience or equivalent experience required.
- • Minimum 1 year experience providing feedback to front line staff and front-line supervisors.
- • Excellent verbal and written communication skills.
- • Strong analytical, organizational, time management and problem-solving skills.
- • Ability to prioritize and manage multiple tasks in a fast-paced environment.
- • Proven training skills on an individual and team basis.
- • Ability to mentor/coach staff and peers to ensure proper claim adjudication and contribute to staff development.
- • Ability to work independently and within a team.
- • Demonstrated ability to identify and manage risk.
- • Self-motivated.
- • Extensive knowledge of Group Long Term disability products, administration, and claims procedures.
- • Strong knowledge of PC Applications (including Microsoft Office, databases, imaging systems, etc.).
- • Superior working knowledge of the financial, medical, occupational, and investigative aspects of disability claims management.
- • Excellent PC skills with knowledge of MS Word/Excel/PPT.
🏖️ Benefits
- • At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
- • Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
- • As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About The Guardian Life Insurance Company of America
Guardian is a Fortune 250 mutual life insurer founded in 1860 and headquartered in New York City. It offers life, disability, dental, vision, and supplemental health insurance, along with retirement plans and investment products, to individuals, businesses, and institutions across the United States. The company operates through a network of financial representatives, brokers, and strategic partnerships. As a mutual insurer, Guardian is owned by its policyholders and focuses on long-term policyholder value rather than short-term shareholder returns.
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