Machine Learning Engineer, Stripe Assistant

📋 Description

• • As a Senior Machine Learning Engineer on the Stripe Assistant team, you will own the end-to-end ML and agent architecture that makes Stripe Assistant safe, reliable, and deeply useful, setting strategy for high-trust actions, analytical answers, and tool orchestration to resolve user issues quickly and confidently.
• • You will drive conversation continuity and personalization across surfaces, evolve the Assistant into a proactive partner that anticipates user needs, and deepen its presence in the dashboard to streamline critical workflows while establishing rigorous evaluation and SLOs for quality, latency, cost, and availability improvements.
• • The Stripe Assistant team is transforming how users interact with Stripe by building an intelligent and proactive assistant that answers queries, resolves issues, and provides business insights using LLMs and agentic systems, enabling other teams to build and integrate their AI agents on the platform.
• • You will establish trustworthy human-in-the-loop execution for high-trust actions, define governance models across hundreds of tools and agents, improve answer quality via grounding in authoritative data and live user context, apply optimal ML methods including RLHF and RAG optimization, and lead as a tech lead by mentoring engineers and aligning cross-functionally to ship safely and fast.