Job Overview
Location
New Hartford
Job Type
Full-time
Category
Engineering
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • The Maintainability Engineer ensures hardware platform enablement and support readiness across PAR’s product ecosystem, supporting Customer Support, Product Management, Engineering, Quality, Sales, and Installers to deliver positive customer experiences with PAR hardware including POS, Kitchen Display, Drive-Thru audio/timer, and other deployed systems.
- • Day to day responsibilities include leading investigations of complex hardware escalations, defining serviceability standards and diagnostic requirements, developing documentation and training materials for installer and support teams, evaluating new and third-party hardware for maintainability and compatibility, analyzing recurring field issues to implement systemic improvements, and providing out-of-hours support as needed.
- • PAR Technology Corporation is a leader in restaurant technology with over four decades of innovation, providing unified customer experience solutions—combining point-of-sale, digital ordering, loyalty, back-office software, and industry-leading hardware—to over 100,000 restaurants in more than 110 countries, guided by a 'Better Together' ethos.
- • In this role, the engineer will deepen expertise in hardware-software integration, field performance analysis, cross-functional collaboration, and technical documentation, while gaining direct impact on product reliability and customer satisfaction through systemic improvements and support readiness initiatives.
🏖️ Benefits
- • Opportunity to work on hardware platforms used in over 100,000 restaurants globally
- • Exposure to cross-functional collaboration with Engineering, Product Management, Sales, and Customer Support teams
- • Chance to influence product design through maintainability evaluations and field feedback
- • Professional growth in technical support engineering, platform sustainment, and hardware validation
- • Onsite position in New Hartford, NY with up to 15-25% travel within North America
Skills & Technologies
About PAR Technology Corporation
PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.
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