Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
July 21, 2026
Full Job Description
đź“‹ Description
- • As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers.
- • This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology.
- • You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.
- • The role involves Client Relationship Management, Strategic Implementation, Customer Health Monitoring, Training & Enablement, Advocacy and Engagement, and Feedback Loop.
- • Travel required: Up to 25% of the time.
- • The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
- • Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence.
- • We live by three values: Decisiveness, Simplicity, and Job's Not Finished.
- • We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
- • At Harvey, the future of professional services is being written today — and we’re just getting started.
- • As a Majors Customer Success Manager, you’ll have the opportunity to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
- • You'll contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- • You'll work in a collaborative work environment that promotes growth, learning, and development.
- • The compensation range is $180,000-$210,000 OTE with an 80/20 split.
- • We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]
🎯 Requirements
- • Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment
- • History and comfort conducting change management and wide-scale adoption for large technology projects.
- • Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
- • Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- • A strong commitment to be collaborative and proactive with a team-first mentality.
🏖️ Benefits
- • A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
- • An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- • A collaborative work environment that promotes growth, learning, and development.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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