Manager, Advanced Support Consulting

Bonterra Tech Holdings LLC

Job Overview

Location

Remote, United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead, mentor, and develop a team of Advanced Support Consultants, ensuring they have the resources, training, and support needed to excel in their roles.
• Conduct regular performance reviews and provide constructive feedback to team members to foster continuous growth and development.
• Serve as the primary escalation point for key clients, resolving complex issues promptly and maintaining high levels of client satisfaction.
• Oversee the delivery of technical consulting services including workflow design, form configuration, and reporting consultation for nonprofit and enterprise clients.
• Coordinate cross-functionally with Sales, Customer Success Management, Implementation, Support, and Product Management teams to ensure seamless client experiences.
• Review and validate client requests to ensure clear, actionable inputs are provided to the consulting team for accurate and timely delivery.
• Ensure all client deliverables meet high-quality standards and are completed within agreed timelines and budget constraints.
• Provide weekly team updates to leadership to maintain alignment on priorities, progress, and challenges.
• Monitor and analyze team performance against strategic KPIs, using data to drive decision-making and strategic adjustments.
• Identify opportunities for process improvements to enhance team efficiency, service quality, and client outcomes.
• Develop and maintain documentation, guidelines, and standard operating procedures for team processes and client interactions.
• Track key performance indicators related to client satisfaction, service delivery, and team productivity.
• Create and present regular performance reports to leadership, highlighting achievements, trends, and areas requiring intervention.
• Implement feedback loops and continuous improvement practices based on performance data and client input.
• Champion the integration and adoption of Bonterra’s enterprise impact management solutions to drive immediate transformation and scaling of client impact.
• Demonstrate strong problem-solving abilities and a proactive, data-driven approach to identifying and resolving operational and client-facing challenges.
• Maintain proficiency in relevant technology platforms and systems used for client support and consulting services.
• Foster a positive, inclusive team environment that promotes learning, accountability, and high performance.
• Independently identify opportunities and challenges, taking initiative to act without direct oversight.
• Manage multiple priorities, timelines, and aggressive deadlines in a fast-paced, resource-constrained environment.
• Apply strong organizational skills to balance competing demands while maintaining quality and consistency in service delivery.
• Communicate complex technical information clearly and effectively to clients and internal stakeholders.
• Support client engagements with nonprofit organizations and government entities, understanding their unique operational needs and constraints.

🎯 Requirements

• Team lead or management experience in a SaaS professional services organization with a proven track record of successfully leading teams (2+ years preferred)
• Strong leadership and team management skills, with the ability to inspire, motivate, and foster a positive team environment that promotes continuous learning and development
• Proven experience in a technical support or consulting role, preferably within the software or technology sector
• Strong problem-solving abilities and a proactive, data-driven approach to decision-making with the ability to translate complex insights into actionable strategies
• Excellent client-facing and communication skills, with the ability to clearly explain complex technical information
• Strong understanding of system configurations, technical troubleshooting, and support processes

🏖️ Benefits

• 10% annual bonus on top of $80,000 - $105,000 US base salary
• Comprehensive benefits package supporting health, well-being, and professional growth
• Equity and incentive components as part of total rewards package
• Inclusive, equitable workplace culture focused on meaningful social impact

Skills & Technologies

Remote

$80k-105k

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Bonterra Tech Holdings LLC

Visit Website

About Bonterra Tech Holdings LLC

Bonterra provides cloud software and data services to nonprofit organizations, public agencies, and corporate social-good teams. Its platform combines fundraising, donor management, digital engagement, volunteer coordination, and outcomes analytics into a unified ecosystem, helping users raise funds, mobilize supporters, and measure impact. Formed through the 2023 combination of Social Solutions, CyberGrants, EveryAction, Network for Good, and other providers under parent company Bonterra Tech Holdings LLC, the company serves more than 19,000 customers across North America and the United Kingdom.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.