Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Operations
Date Posted
May 14, 2026
Full Job Description
đź“‹ Description
- • Manager of Card Schemes, Reported Fraud, Ongoing Monitoring at Tide Platform Limited, leading end-to-end chargeback operations for issuing and acquiring across UK and EU markets, managing two Team Leads and their teams (around 10 people each), overseeing the full dispute lifecycle from initial chargeback through pre-arbitration and beyond.
- • Day to day responsibilities include making expert calls on representment, pre-arbitration, and scheme escalations; driving performance against recovery rates, SLAs, and operational KPIs; working cross-functionally with Fraud, Product, Engineering, Risk, and Data teams to improve processes and tooling; and acting as the go-to expert on Visa and Mastercard scheme rules and dispute strategy across the business.
- • Tide is a fintech company transforming small business banking with over 1.8 million members globally across the UK, India, Germany, and France, offering business accounts and connected administrative solutions like invoicing and accounting; the company has over 2,500 employees globally, offices in Central London and Sofia, Bulgaria, and technology centres in Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
- • In this role, you will develop leadership expertise in managing high-performing teams in a fast-paced fintech environment, deepen your mastery of card scheme rules and dispute strategy, drive measurable improvements in recovery and operational efficiency, and gain influence as a key decision-maker balancing customer outcomes with commercial acumen.
🎯 Requirements
- • 6+ years in card disputes, chargebacks, or payments operations with essential issuing and acquiring experience
- • Proven track record managing team leads or managers in fintech, payments, or financial services
- • Strong knowledge of Visa/Mastercard scheme rules and the chargeback lifecycle
- • Data-driven and operationally excellent—using management information to drive decisions and improve performance
- • Strong stakeholder management and communication skills
- • Comfortable in a fast-changing environment and excited by the challenge
🏖️ Benefits
- • 25 days paid annual leave
- • 3 paid days off for volunteering or learning and development activities
- • Extended maternity and paternity leave covered by the company
- • Personal learning and development budget
- • Additional health and dental insurance
- • Mental wellbeing platform
- • Fully covered Multisports card
- • Food vouchers
- • Snacks, light food, and drinks in the office
- • WFH equipment allowance
- • Flexible working from home
- • Sabbatical leave
- • Share options
Skills & Technologies
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
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