Manager, Client Success

GoodRx, Inc.

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.
• Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
• GoodRx is looking for a highly motivated and experienced leader to join the Client Success team and report to the VP, Client Success.
• The Manager, Client Success will be responsible for leading a team of Account Managers focused on the relationship management of our top tier Pharmaceutical and Agency clients. Through mentorship and hands-on coaching, the Manager will ensure client satisfaction and contract renewals for their team’s book of business as well as assist their team in driving contract expansion (upsell/cross-sell).
• If you are a driven, client-focused individual, who thrives in a fast-paced team environment and has a passion for digital marketing, Access and the pharma industry, and has a proven ability to guide teams in delivering successful campaigns, we encourage you to apply for this exciting opportunity.
• Responsibilities include:
• Drive team in effective and timely implementation of all customer (Pharma and Agency client) engagements. Act as a main point of escalation in all matters relating to client/agency program objectives, concerns, and needs.
• Help to guide and develop the professional growth of Account Managers
• Assist in developing and delivering top account Quarterly Business Reviews (QBRs).
• Help the team extract insights and recommendations to highlight opportunities for program optimization.
• Routinely review and provide recommendations on top account monthly program reporting to reinforce program value story and ROI, and to provide insights to help clients achieve business goals.
• Drive lead generation opportunities in collaboration with team and Sales, leveraging program insights and customer feedback to uncover new business opportunities.
• Become proficient in our Client Success project management tool used for content development and cross-team communication. Monitor for consistent usage by team to ensure accuracy of internal operations dashboard and team KPIs.
• Collaborate with other leaders in Client Success, Sales, Operations, Product, and Strategy on creating training materials and guides for Client Success.
• Bring voice of the customer feedback to GTM Strategy and Insights, Product Management, Analytics, and Marketing.
• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space

🎯 Requirements

• 3+ years of professional experience as a team lead within customer success
• 8+ years of professional experience in Pharmaceutical client and account management
• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail

🏖️ Benefits

• Medical, dental, and vision insurance
• 401(k) with a company match
• An ESPP
• Unlimited vacation
• 13 paid holidays
• 72 hours of sick leave
• Mental wellness and financial wellness programs
• Fertility benefits
• Generous parental leave
• Pet insurance
• Supplemental life insurance for you and your dependents
• Company-paid short-term and long-term disability

Skills & Technologies

iOS

Android

Remote

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GoodRx, Inc.

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About GoodRx, Inc.

GoodRx is a U.S. healthcare technology company that gathers and publishes prescription drug prices and discount coupons. Founded in 2011, the company operates a price-comparison platform and mobile app that aggregates negotiated rates from pharmacy benefit managers, allowing consumers to locate lower-cost medications at nearby pharmacies. Revenue comes primarily from fees paid by pharmacies and PBMs when consumers redeem its coupons. The company went public in 2020 and also offers telehealth and mail-order pharmacy services.

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