Job Overview
Location
Sarasota, FL HQ
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Design, schedule, and deliver a catalog of live training sessions for customer stakeholders including SOC analysts and security executives, aligned to customer lifecycle stages: onboarding, adoption, expansion, and renewal
- • Build and maintain reusable training materials including session templates, facilitator guides, and post-session resources to ensure scalability and consistency
- • Track attendance, completion rates, and engagement metrics for live training, using feedback and outcome data to iterate and improve program effectiveness
- • Architect and launch a scalable self-service education program featuring on-demand video content, a knowledge base, certification tracks, or a formal LMS
- • Create on-demand learning content mapped to Tenex’s four GTM motions and customer maturity levels, ensuring alignment with platform evolution through collaboration with Product and Marketing teams
- • Define and measure success metrics for self-service learning including content engagement, course completion rates, time-to-competency, and correlation with customer retention
- • Build internal enablement programs for customer-facing teams including CSMs, Field Delivery Engineers, and Implementation Engineers, covering onboarding, ongoing skills development, and product knowledge upskilling
- • Partner with organizational leaders to identify skill gaps and design targeted training interventions to close them
- • Develop internal toolkits such as talk tracks, objection handling guides, capability briefs, and playbook walkthroughs to standardize customer interactions
- • Instrument enablement effectiveness using leading indicators like ramp time, QBR quality scores, and manager assessments to demonstrate impact
- • Design the foundational L&D operating model for Tenex as the company scales, including governance, tooling, content taxonomy, and measurement framework
- • Make strategic decisions on build-vs-buy-vs-partner for LMS and content tooling, leading vendor evaluation and rollout
- • Establish a content governance process to ensure accuracy, freshness, and brand consistency across all learning materials
- • Advise senior leadership on L&D investment priorities based on headcount growth, customer volume, and business objectives
- • Own end-to-end delivery of customer education and enablement initiatives with direct reporting to the VP of Customer Success
- • Collaborate cross-functionally with Product, Marketing, Sales, and Field Delivery teams to align education strategy with company GTM objectives
- • Build programs from scratch — not merely inherit or run existing ones — in a high-growth startup environment with limited precedent
- • Translate complex technical concepts into accessible learning experiences for both technical SOC analysts and strategic CISO audiences
- • Operate with comfort in ambiguity, defining problems as often as solving them, and demonstrating a bias toward action in a fast-moving environment
- • Use data fluency to build trusted reporting that links training outcomes to business metrics such as retention and CSM effectiveness
🎯 Requirements
- • 5+ years in customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech
- • Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
- • Ability to develop content across modalities: live facilitation, on-demand video, written knowledge base, certification frameworks
- • Strong written and verbal communication skills — ability to translate technical concepts for security analysts and strategic concepts for CISOs
- • Comfort with ambiguity and a bias toward action — defining problems as often as solving them
- • Data fluency: ability to measure training effectiveness and build leadership-trusted reporting
🏖️ Benefits
- • Direct access to senior leadership — work is seen and valued at the top of the company
- • Competitive compensation, equity, and relocation package
- • Paid relocation package for those open to relocating to Sarasota, FL or Overland Park, KS
- • Opportunity to build foundational systems in a high-growth startup with unlimited upside
- • Work in a company with strong CS leadership DNA, built by people who have operated at scale
- • Hybrid in-office schedule required at Sarasota, FL or Overland Park, KS HQ
Skills & Technologies
Hybrid
About Tenex.AI, Inc
Tenex.AI is a cybersecurity company that offers an AI-native managed detection and response (MDR) platform. It combines automated threat detection, risk management, and incident response capabilities with human oversight to identify, contain, and remediate security incidents in real time. Tenex integrates with cloud and security stacks from providers like Google, Microsoft, and others to reduce response times and streamline operations.
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