Manager, Customer Success

Propelus Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• The Manager, Customer Success at Propelus Inc. leads and develops a team of Customer Success Professionals to drive customer satisfaction, retention, and expansion in a healthcare compliance technology company with over 20 years of industry leadership.
• Day to day, the role involves mentoring CSMs, supporting complex contract renewals and upsells, analyzing customer health data to mitigate churn, designing workflows with Operations-aligned processes, and presenting strategic insights to Director-level leadership.
• Propelus simplifies workforce compliance management across healthcare through innovative technology and strategic partnerships, empowering millions of professionals, employers, and regulators to create a safer, healthier workforce ecosystem.
• In this role, the person will develop leadership expertise in scaling customer success functions, master data-driven retention strategies, and gain cross-functional influence by aligning CS initiatives with Sales, Product, and Marketing to drive NRR and organizational growth.

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment
• 2+ years of experience leading and managing a team of customer success professionals
• Proven track record of driving customer retention, growth, and advocacy
• Proficiency in using customer success platforms (e.g., Gainsight, Planhat) and CRM systems (e.g., Hubspot)
• Strong leadership skills with the ability to motivate and inspire a team

🏖️ Benefits

• Awarded one of BuiltIn's 2025 Best Places to Work and Silver Stevie® Award Winner for Great Employers
• Professional development allowance for personal growth
• Flexibility for work-life balance, ample PTO including paid time off for volunteering, birthday, and new parenthood
• 401K with company matching and financial planning education resources
• Lifestyle Spending Account (LSA) for gym memberships, meditation apps, WFH equipment, or fresh produce delivery
• For LATAM employees: 100% company-paid health insurance with national and international coverage, life insurance policy paid 100% by company, and Propelus Flex Club with monthly redeemable points

Skills & Technologies

REST

Remote

Degree Required

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Propelus Inc.

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About Propelus Inc.

Propelus Inc. delivers cloud-based workforce compliance and professional development software for healthcare, government, and education sectors. The platform automates license verification, continuing education tracking, and credential management to reduce regulatory risk and administrative burden. It consolidates data from licensing boards and training providers, enabling real-time monitoring and renewal workflows. Headquartered in Austin, Texas, Propelus serves thousands of organizations across the United States, helping them maintain compliance while supporting employee growth through integrated learning and certification tools.

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