Job Overview
Location
United States
Job Type
Full-time
Category
Operations
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • Lead and mentor a remote team of up to 10 customer support representatives to deliver timely, delightful experiences for dental practices using Archy’s AI-powered practice management platform.
- • Own team performance against SLAs, CSAT, and quality standards, ensuring high-resolution rates and customer retention through data-driven accountability and process optimization.
- • Partner with recruiting to hire, onboard, and scale the support team while contributing to workforce planning aligned with Archy’s Series B growth and customer demand.
- • Drive operational excellence by managing ticketing systems, creating SOPs, handling complex escalations, and integrating AI tools to enhance productivity and decision-making.
- • Develop training resources and documentation to empower both the support team and dental practices, fostering a culture of continuous learning and product mastery.
🎯 Requirements
- • 6+ years of SaaS support experience with proven leadership in a fast-growing SaaS environment (Series A–B preferred).
- • Demonstrated expertise in managing and inspiring remote teams through clear metrics, accountability, and performance-driven culture.
- • Strong operational background in scaling support functions and optimizing workflows using platforms like Zendesk, Salesforce, or Intercom.
- • Comfortable solving technical issues across multiple systems, with a structured approach to complex support tickets and ambiguity.
- • Proven ability to leverage AI tools and automation to improve outcomes, productivity, and team impact.
- • Exceptional communication skills to advocate for customers and lead teams in a fast-paced, evolving environment.
🏖️ Benefits
- • Competitive salary and equity, with potential performance-based incentives or bonuses.
- • Comprehensive health, dental, and vision insurance coverage.
- • 401(k) retirement plan for long-term financial security.
- • Flexible vacation policy supporting work-life balance and employee well-being.
- • Remote-friendly culture enabling flexibility and autonomy in a distributed work environment.
Skills & Technologies
About Archy Inc.
Archy is a collaborative workspace designed to streamline project management and team communication. It offers a centralized platform for organizing tasks, sharing files, and tracking progress on projects of all sizes. Key features include customizable dashboards, real-time updates, and integrated communication tools, allowing teams to stay aligned and productive. The platform aims to reduce information silos and improve workflow efficiency by providing a single source of truth for all project-related activities. Archy is suitable for various industries and team structures, focusing on enhancing transparency and accountability within project teams.
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