Manager, Engineering, Data, CX

NICE Ltd.

Job Overview

Location

Philippines - Manila

Job Type

Full-time

Full Job Description

📋 Description

• Lead and mentor a globally distributed DataOps team to optimize data pipelines, real-time processing, and database operations, ensuring high performance and collaboration across regions.
• Oversee the design, development, and maintenance of scalable data pipelines and streaming applications using Kafka, Flink, Airflow, and AWS, while managing database integrity, performance, and security.
• Collaborate with engineering, analytics, and business teams to ensure seamless data flow, implement data governance best practices, and drive automation and efficiency improvements in DataOps processes.
• Manage project timelines, resource allocation, and stakeholder expectations while ensuring high availability, reliability, and performance of data infrastructure supporting NICE’s global customer experience and financial crime prevention platforms.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field, OR 5+ years of experience in DataOps, Data Engineering, or related field.
• Proven experience managing and leading remote teams across multiple time zones.
• Strong proficiency in SQL and database management (e.g., Snowflake, SQL, NoSQL databases).
• Expertise in real-time data processing technologies such as Kafka and Flink.
• Experience with Airflow for workflow orchestration and cloud-based data platforms, particularly AWS.
• Familiarity with infrastructure-as-code and automation tools.

🏖️ Benefits

• Join a market-disrupting global company with endless internal career opportunities across roles, disciplines, domains, and locations.
• Work in a fast-paced, collaborative, and creative environment with the NICE-FLEX hybrid model (2 days office, 3 days remote per week).
• Be part of an innovation powerhouse recognized as a leader in AI, cloud, and digital, serving 25,000+ global businesses including 85 of the Fortune 100.
• Contribute to systems managing over 120 million customer interactions and 3+ billion financial transactions daily.
• Work for an equal opportunity employer committed to diversity and inclusion across all protected categories.

Skills & Technologies

AWS

Kafka

Remote

Degree Required

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NICE Ltd.

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About NICE Ltd.

NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.

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