Manager, Enterprise Applications - Microsoft Productivity (Remote)

📋 Description

• • Lead a dynamic team of IT professionals as the Manager, Enterprise Applications, focusing on the Microsoft Productivity suite. This pivotal role involves overseeing the development, configuration, administration, optimization, and ongoing support of a comprehensive suite of Microsoft applications, including Teams, SharePoint, Viva Engage, Outlook + Exchange, OneDrive, Entra ID, MS Office, M365 Copilot, and Forms. Your expertise will be crucial in managing the underlying technology platform and application suite, ensuring robust governance of user identities and secure access to critical systems.
• • Drive the vision, roadmap, and successful delivery of collaborative and productivity-enhancing solutions across the entire organization. You will be instrumental in shaping how JAX leverages Microsoft technologies to foster innovation and efficiency.
• • Champion an exceptional customer experience for all users of the Microsoft Productivity suite, ensuring streamlined processes and stable, reliable operations. Your leadership will directly impact user satisfaction and operational effectiveness.
• • Effectively manage vendor relationships, ensuring that external partnerships contribute positively to JAX's IT objectives and deliver value.
• • Cultivate a strong culture of continuous process improvement within your team and across the organization. Encourage and develop skills in identifying inefficiencies and implementing best practices for enhanced productivity and effectiveness.
• • Ensure comprehensive and accurate documentation for all applications, configurations, and processes, facilitating knowledge transfer and operational continuity.
• • Invest in the professional development and training of your team, fostering a high-performance environment where individuals can grow their skills and advance their careers. Conduct regular performance reviews and provide constructive feedback to support staff development.
• • Develop and implement strategic IT initiatives that significantly enhance application and platform performance, utility, and user adoption. Your strategic thinking will be key to maximizing the value derived from JAX's technology investments.
• • Foster a culture of innovation, collaboration, and high performance within your technology team. Empower your team members to explore new ideas and work together effectively to achieve common goals.
• • Align IT strategies with JAX's overarching mission, drawing upon comprehensive industry insights and functional expertise. Proactively identify business needs, introduce innovative solutions, and anticipate future technology trends to keep JAX at the forefront of biomedical research.
• • Continuously refine service management processes and methodologies to boost efficiency and effectiveness in technology delivery. Uphold the highest standards of quality, performance, and security for all technology solutions deployed.
• • Manage the budget allocated for technology projects and software licensing, ensuring optimal resource allocation and cost-effective solutions. You will be responsible for financial stewardship within your domain.
• • Collaborate closely with Product Owners, Microsoft administrators, architects, security teams, and business stakeholders to guarantee high-quality execution and seamless alignment of IT initiatives with business objectives.
• • Analyze user behavior, feedback, and adoption data to pinpoint opportunities for improving productivity and collaboration across the organization. Use data-driven insights to inform strategic decisions and enhance user experience.
• • Establish and meticulously monitor Key Performance Indicators (KPIs) to gauge the success of technology initiatives and drive ongoing improvement. Identify and prioritize opportunities for value creation, such as technology modernization and currency updates, based on thorough assessments of the current technology footprint.
• • Provide guidance and support for PowerApps, Power Automate, Power BI, and Planner, leveraging these tools to further enhance organizational productivity and data insights. While deep expertise in the core suite is primary, familiarity with these related tools is highly beneficial.
• • Oversee the implementation and management of identity and access management solutions, ensuring robust security and compliance with organizational policies.
• • Drive the adoption of new features and functionalities within the Microsoft Productivity suite, ensuring users are equipped to leverage the full potential of these tools.