Job Overview
Location
Remote
Job Type
Full-time
Category
DevOps
Date Posted
June 16, 2026
Full Job Description
đź“‹ Description
- • Manage a team of internal and external (vendor) Fraud & Complaints specialists responsible for investigating complex cases of fraud and customer complaints related to solar servicing programs.
- • Oversee end-to-end resolution of fraudulent activities involving installers, borrowers, sales representatives, and both first-party and third-party fraud schemes within the solar financing portfolio.
- • Lead investigations into customer complaints to ensure timely, compliant, and satisfactory resolutions while minimizing legal, financial, reputational, and operational risk to the Bank.
- • Develop and enforce standardized investigation protocols to ensure consistency, accuracy, and regulatory compliance across all fraud and complaint cases.
- • Analyze fraud trends and complaint patterns to identify systemic vulnerabilities and recommend targeted process improvements or control enhancements.
- • Implement automation initiatives to streamline repetitive investigation tasks, reduce manual effort, and increase team productivity and case throughput.
- • Generate actionable insights from investigation data to inform risk mitigation strategies, training programs, and policy updates across the solar servicing division.
- • Collaborate with Legal, Compliance, Risk, and Operations teams to align fraud detection and complaint resolution practices with regulatory requirements and internal controls.
- • Monitor key performance indicators (KPIs) for the fraud and complaints team, including case resolution time, accuracy rates, customer satisfaction, and fraud detection rates.
- • Conduct regular performance reviews and coaching sessions with team members to ensure high standards of work quality, ethical conduct, and customer service.
- • Serve as the primary point of contact for senior leadership on fraud and complaints matters, providing regular reporting on case volume, trends, outcomes, and risk exposure.
- • Train and onboard new team members and vendors on fraud detection methodologies, complaint handling procedures, and internal systems.
- • Maintain up-to-date knowledge of evolving fraud tactics in the solar financing industry and adapt investigation approaches accordingly.
- • Ensure all investigations and documentation meet regulatory standards and are audit-ready at all times.
- • Work cross-functionally with underwriting, servicing, and collections teams to identify early warning signs of fraud and prevent recurrence.
- • Champion a culture of accountability, transparency, and continuous improvement within the fraud and complaints function.
🎯 Requirements
- • Proven experience managing a team in fraud investigation or complaint resolution within financial services or solar financing
- • Deep understanding of fraud typologies including first-party, third-party, and installer-related fraud in consumer lending
- • Demonstrated ability to implement process automation and data-driven improvements to enhance operational efficiency
- • Strong knowledge of regulatory compliance requirements related to consumer financial services and fraud reporting
- • Experience working with third-party vendors or outsourced fraud teams
- • Proficiency in analyzing case data to identify trends and generate actionable insights
🏖️ Benefits
- • Remote work flexibility
- • Collaborative and inclusive company culture
- • Opportunities for professional growth within a fast-paced, mission-driven organization
- • Recognition and rewards for performance and innovation
- • Flexible work arrangements
- • Commitment to giving back to communities
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Forbright Bank
Forbright Bank is a full-service commercial bank headquartered in Chevy Chase, Maryland. Established in 2003 as Congressional Bank, it rebranded in 2022 to emphasize sustainable finance and clean-energy lending. The bank offers personal and business banking, commercial real estate, and specialty lending, focusing on supporting the transition to a low-carbon economy. FDIC-insured and nationally chartered, it operates branches and digital services while targeting clients seeking both traditional banking and environmental impact solutions.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Web.com Group, Inc.
3 months ago
Public Cloud Group AG
1 month ago
PAR Technology Corporation
11 days ago
Haast Technologies Inc.
2 months ago