Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Success
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a global team of Support Engineers at Collibra, driving technical excellence and customer-centered service to ensure clients maximize their investment in data governance and intelligence platforms.
- • Partner cross-functionally with Sales, Engineering, Customer Success, and Consulting teams to relay customer feedback, resolve escalations, and streamline operational handoffs for seamless customer experiences.
- • Develop and implement performance strategies that exceed team and organizational goals, fostering a culture of continuous learning, knowledge sharing, and professional growth.
- • Manage end-to-end support engagement activities including service launches, new offering rollouts, and operational readiness initiatives to maintain high service quality and efficiency.
- • Coach and mentor Support Engineers through clear goal-setting, regular feedback, and inspirational leadership to build a high-performing, engaged team.
- • Analyze support metrics and customer lifecycle data to identify trends, drive process improvements, and enhance both customer satisfaction and team productivity.
- • Champion a collaborative, inclusive team environment where accountability, adaptability, and proactive problem-solving are valued and rewarded.
- • Represent the voice of the customer internally, influencing product and service improvements based on real-world usage and feedback from global enterprise clients.
- • Ensure operational readiness and compliance with support SLAs while managing multiple priorities in a fast-paced, dynamic SaaS environment.
- • Contribute to Collibra’s mission of empowering organizations to find meaning in their data by delivering trusted, scalable support experiences worldwide.
🎯 Requirements
- • Demonstrated success leading a global or regional technical support team within a SaaS or enterprise software organization
- • In-depth knowledge of complex technical concepts and the ability to translate them into clear and concise communication for a non-technical audience
- • Strong understanding of customer lifecycle management, escalation processes, and success metrics
- • Excellent communication, interpersonal, and coaching skills with the ability to motivate and inspire others
- • Ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment
- • A bachelor’s degree or equivalent related working experience is required
🏖️ Benefits
- • Competitive base salary range of $88,000.00 - $110,000.00 per year
- • Bonus potential and equity eligibility for qualifying roles
- • Flex Fund monthly stipend for personalized lifestyle and wellness needs
- • Access to pension/401k plans and comprehensive health coverage
- • Commitment to diversity, equity, and inclusion with inclusive hiring practices and workplace culture
- • Equal opportunity employer with accommodations available upon request for applicants with disabilities
Skills & Technologies
Remote
Degree Required
About Collibra NV
Collibra provides data intelligence software for enterprise data governance, cataloging, lineage, and privacy. Its cloud-native platform lets organizations discover, understand, trust, and collaborate on data assets across hybrid and multi-cloud environments. Founded in 2008 and headquartered in Brussels with U.S. offices in New York, it serves financial services, healthcare, and public sector clients seeking compliance, analytics acceleration, and data democratization.
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