Manager, Patient Contact Center

📋 Description

• • The Manager, Patient Contact Center leads and supports the Care Navigation & Care Coordination Teams to deliver high-quality, empathetic, and patient-centered service in a virtual behavioral health setting.
• • Day-to-day responsibilities include overseeing daily operations, managing workforce planning and scheduling, handling escalated issues, conducting 1:1 coaching sessions, monitoring performance metrics, and serving as a communication bridge between frontline staff and leadership.
• • Array Behavioral Care is the nation’s leading virtual psychiatry and therapy practice, partnering with hospitals, health systems, and payors to expand access to quality behavioral health care through telepsychiatry solutions across the care continuum.
• • In this role, the individual will develop leadership and operational expertise in healthcare contact centers, drive service improvements, mentor a team of agents, and gain experience in performance management, workflow optimization, and cross-functional collaboration within a mission-driven organization.