Manager, SMB Install Base Solutions Engineering (Remote)

📋 Description

• • Procore Technologies, Inc. is seeking a dynamic and results-driven Manager, Install Base Solutions Engineering, SMB to lead and mentor a high-performing team focused on supporting the Emerging General Contractor Team. This pivotal role is instrumental in driving Procore's success within the Small and Medium Business (SMB) market by ensuring prospective and existing customers receive unparalleled pre-sales product demonstrations and technical support. The Manager will be responsible for fostering a culture of excellence, establishing best practices, and managing the team to consistently meet and exceed sales goals, directly contributing to the company's revenue growth and customer satisfaction.
• • In this capacity, you will be entrusted with the day-to-day management of the Solutions Engineering team, ensuring all activities are conducted in a results-oriented manner that aligns with Procore's strategic objectives. A key responsibility will be the recruitment, comprehensive training, and ongoing enablement of Solutions Engineers. This ensures the team is equipped with the necessary skills and product knowledge to effectively support Procore's Emerging sales organization. You will be instrumental in establishing and refining best practices for product demonstrations, mastering solutions selling techniques, effectively handling objections, and consistently delivering demonstrable customer value. Furthermore, you will develop and implement robust processes for meticulously tracking Solutions Engineering involvement throughout the sales cycle, enabling efficient qualification and prioritization of opportunities, and effective pipeline management. A critical aspect of this role involves close collaboration with Sales leadership to strategically focus the team's efforts and limited resources on activities that yield the most significant results, maximizing impact and efficiency. You will also play a crucial role in continuously enhancing the team's product knowledge base and refining their demo capabilities, ensuring they remain at the forefront of Procore's offerings and can articulate their value proposition with precision and confidence.
• • The Emerging General Contractor Team at Procore is dedicated to empowering construction businesses of all sizes with innovative technology solutions. We are a collaborative and forward-thinking group, committed to driving the adoption of Procore's platform within the SMB segment. This team thrives on a fast-paced, high-volume sales motion, where agility, technical expertise, and a deep understanding of customer needs are paramount. We foster an environment where continuous learning and professional development are encouraged, and where individual contributions are recognized and valued. Our culture emphasizes teamwork, accountability, and a shared passion for revolutionizing the construction industry through technology.
• • This role offers a unique opportunity for professional growth and development. You will gain invaluable experience in managing and leading a technical sales support team within the rapidly expanding SaaS and construction technology sectors. The position provides a platform to hone your leadership skills, develop strategic sales support processes, and deepen your expertise in solutions engineering and technical sales. You will have the chance to influence the success of Procore's SMB market strategy and contribute directly to the company's growth trajectory. By mastering the art of managing high-performance teams and driving sales success in a volume and velocity environment, you will build a strong foundation for future leadership opportunities within Procore or the broader tech industry. The ability to shape the team's capabilities and processes offers a significant opportunity to leave a lasting impact.
• • The ideal candidate will possess a proven track record of successfully selling into emerging markets, demonstrating a strong understanding of volume and velocity sales motions. They should be adept at managing high-performance teams, consistently driving them to meet and exceed sales objectives. A strong history of technical aptitude, including daily utilization of various tools and software, is essential. The ability to challenge and lead team members towards peak performance, fostering an environment of continuous improvement and achievement, is a key requirement. Proficiency in CRM tools, with a preference for Salesforce, as well as standard office suites like MS Office and Google Applications, is expected. This role is designed for a leader who is passionate about technology, customer success, and building exceptional teams within the dynamic construction tech landscape.
• • As a Manager, Install Base Solutions Engineering, SMB, you will be a key partner to our Sales and Revenue organization. Your team's expertise will be critical in providing best-in-class pre-sales product demonstrations and technical support to both prospective and existing customers. This partnership ensures that Procore's solutions are effectively communicated and tailored to meet the specific needs of our SMB clients, thereby enhancing the sales process and fostering strong customer relationships. Your leadership will directly impact the team's ability to articulate the value proposition of Procore's platform, overcome technical hurdles, and ultimately drive successful sales outcomes and customer adoption within the emerging contractor segment. This collaborative approach is fundamental to Procore's go-to-market strategy and its commitment to customer success.
• • The role demands a leader who can not only manage but also inspire. You will be responsible for cultivating a team of Solutions Engineers who are not just technically proficient but also strategic thinkers, capable of understanding customer business challenges and mapping Procore's solutions to address them effectively. This involves setting clear performance expectations, providing regular feedback and coaching, and recognizing achievements. The establishment of clear, repeatable processes for demonstration delivery, technical qualification, and post-demo follow-up will be crucial for scaling the team's impact. By implementing these best practices, you will ensure consistency and quality across all customer interactions, reinforcing Procore's reputation for excellence and reliability in the market. Your leadership will be the driving force behind the team's ability to consistently deliver exceptional pre-sales experiences.
• • This position reports into the Senior Manager, SMB Solutions Engineering, and offers the flexibility of being based in one of Procore's primary office locations or working remotely. This structure is designed to attract top talent regardless of geographic location, emphasizing Procore's commitment to a flexible and inclusive work environment. The opportunity to join immediately means you can start making an impact and contributing to the team's success without delay. Procore is dedicated to providing competitive compensation, including a base pay range, on-target earnings, and potential eligibility for equity and bonus incentives, ensuring that your contributions are recognized and rewarded appropriately. The company also adheres to fair chance hiring practices, demonstrating a commitment to equal opportunity for all qualified applicants.