Manager, Software Engineering

📋 Description

• • Lead the Omnichannel Inventory (OCI) engineering organization at Salesforce, a high-scale service that powers Commerce products including Order Management System (OMS), B2C, and B2B. You will own the technical vision, roadmap, and delivery of a mission-critical platform that processes millions of inventory transactions daily, directly impacting the success of thousands of customers worldwide.
• • Build and nurture a distributed team of world-class engineers across multiple time zones, fostering psychological safety, inclusion, and a culture of continuous learning. You will be responsible for hiring, onboarding, mentoring, and retaining top talent while ensuring every team member has clear growth paths and opportunities to lead.
• • Drive the full software development lifecycle—from ideation through production—using agile methodologies. You will act as the agile scrum coach, remove blockers, refine processes, and champion best practices in code quality, testing, observability, and operational excellence.
• • Partner deeply with Product Management to translate complex business requirements into elegant, scalable technical solutions. You will participate in quarterly planning, prioritize features, balance technical debt, and ensure that every release delivers measurable customer value.
• • Own service reliability and performance at web scale. You will guide the team in designing resilient, containerized microservices on AWS, implementing robust CI/CD pipelines, and participating in a 24×7 on-call rotation to maintain 99.9%+ availability for our global user base.
• • Establish clear, data-driven goals and success metrics that align with Salesforce’s strategic objectives. You will regularly present progress to senior leadership, advocate for necessary resources, and influence cross-functional initiatives across the broader Commerce Cloud ecosystem.
• • Champion engineering excellence by instituting code reviews, architectural decision records, blameless post-mortems, and continuous improvement rituals. You will stay ahead of industry trends in cloud-native technologies, AI-driven operations, and inventory domain innovations.
• • Cultivate a customer-first mindset across the team. You will engage directly with enterprise clients, support engineers, and customer success managers to understand pain points, prioritize fixes, and deliver features that reduce friction and accelerate time-to-value.
• • Create sustainable structures that empower engineers to do their best work—balanced on-call schedules, clear escalation paths, documentation standards, and internal tooling that automates repetitive tasks and amplifies human creativity.
• • Model Salesforce’s core values—Trust, Customer Success, Innovation, Equality, and Sustainability—in every decision and interaction. You will actively participate in diversity recruiting efforts, employee resource groups, and community outreach to ensure our workplace remains inclusive and equitable.