Market Manager

Peek Travel Inc.

Job Overview

Location

Costa Rica

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end commercial success of the Costa Rica market, including new business acquisition, customer retention, and revenue expansion for Peek’s AI-powered platform.
• Prospect and sell Peek products directly to tour, activity, and attraction operators in Costa Rica using a consultative sales approach tailored to each operator’s business needs.
• Build and manage a robust pipeline of new business opportunities through self-sourced leads and targeted market development efforts.
• Deliver customized online and in-person product demonstrations that showcase how Peek increases bookings, improves operations, and enhances guest experiences.
• Guide new customers through onboarding and implementation of Peek Pro, ensuring seamless adoption and early success.
• Maintain strong, trusted relationships with existing customers through regular check-ins, business reviews, and strategic advisory sessions.
• Identify upsell and expansion opportunities with current customers by analyzing their usage patterns and aligning Peek’s capabilities with their growth goals.
• Educate operators on industry trends, direct booking strategies, and best practices for maximizing value from Peek’s platform.
• Develop and execute a localized market strategy focused on new logo acquisition, customer expansion, competitive positioning, and relationship-building across Costa Rica.
• Serve as the primary voice of the Costa Rican market by collecting and communicating operator feedback, product needs, and competitive insights to global leadership.
• Maintain accurate and up-to-date CRM records with disciplined pipeline management, forecasting, and visibility into all market activities.
• Travel regularly throughout Costa Rica for onsite operator visits, relationship-building meetings, demos, and market engagement activities.
• Work independently in-market while maintaining close alignment with remote global teams to ensure consistent execution of company goals and standards.
• Act as a trusted advisor and local expert, helping tourism operators improve their business performance through technology and data-driven insights.
• Represent Peek as a brand partner in the Costa Rican tourism ecosystem by attending local events, building industry networks, and fostering long-term partnerships.

🎯 Requirements

• Deep understanding of the Costa Rican tourism landscape
• Fluent and comfortable speaking in Spanish with partners
• 2+ years of experience in B2B sales, SaaS, technology sales, account management, or customer success
• Proven ability to prospect, build relationships, manage a pipeline, and close new business
• Strong commercial instincts to identify growth, upsell, and expansion opportunities
• Excellent written and verbal communication skills in both Spanish and English

🏖️ Benefits

• Remote-first work environment with global team collaboration
• Recognition as one of Forbes’ Best Startup Employers and Built In’s 2025 and 2026 Best Place to Work
• Opportunity to shape the growth of a key Latin American market with high impact
• Regular travel within Costa Rica for market engagement and customer visits

Skills & Technologies

Remote

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Peek Travel Inc.

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About Peek Travel Inc.

Peek Travel Inc. provides a SaaS booking platform for tours, activities and attractions. Its cloud software equips operators with online storefronts, real-time inventory, payment processing and marketing tools. Travelers discover and reserve experiences via web and mobile interfaces, while merchants manage pricing, scheduling and customer data. The company serves thousands of activity providers across the United States and internationally.

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