Marketing Center of Excellence Ops Lead

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As the Marketing Center of Excellence Ops Lead at OpenAI, you will build and run a production and vendor management center of excellence to support how Marketing identifies, engages with, manages, and invests in external partners such as creative agencies, production companies, media platforms, and specialized vendors.
• You will serve as the primary Marketing point of contact for vendor management and production operations, partnering with Marketing leadership, Procurement, Legal, Finance, and external teams to define engagement models, scopes, KPIs, and compliant workflows for global marketing activations.
• You will work within OpenAI’s Marketing team, a creative and forward-thinking group dedicated to shaping how the story of artificial intelligence is told to the world through campaigns, films, brand systems, and innovative work that pushes beyond traditional categories.
• In this role, you will develop repeatable frameworks, templates, and training programs that improve operational efficiency, enable data-driven investment decisions, and help scale Marketing’s impact while maintaining compliance with OpenAI’s standards on privacy, security, AI usage, and contracting.

🎯 Requirements

• 15+ years of experience in marketing operations, procurement, sourcing, business affairs, commercial legal operations, or production operations
• Hands-on experience working with creative agencies, production companies, media partners, and marketing vendors
• Strong understanding of marketing production workflows, agency models, scopes of work, rate cards, vendor onboarding, contracting, and payment processes
• Experience partnering with Procurement, Legal, Finance, Operations, and senior Marketing stakeholders
• Sound judgment in balancing speed, compliance, cost, risk, and creative ambition
• Strong documentation, process design, change management, and stakeholder communication skills

🏖️ Benefits

• Opportunity to build and scale a Marketing Center of Excellence from the ground up at a frontier AI company
• Work with cross-functional teams including Procurement, Legal, Finance, and senior Marketing leaders to shape global vendor engagement models
• Develop AI-enhanced workflows and automation to improve operational efficiency and reduce friction in marketing production
• Contribute to OpenAI’s mission of ensuring artificial intelligence benefits all of humanity through responsible and impactful storytelling
• Operate in a fast-moving, innovative environment where you can shape processes and influence how AI is communicated to the world

Skills & Technologies

Senior

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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