Job Overview
Location
United States - Remote
Job Type
Full-time
Category
DevOps
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Serve as a frontline Medical Information Specialist providing clinical, therapeutic, and safety information in response to unsolicited inquiries from healthcare professionals and internal colleagues.
- • Accurately document all Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with Inizio, client, and federal regulatory guidelines including HIPAA privacy and security rules.
- • Respond to complex clinical questions using verbal consultations, clinical medical letters, and literature search and analysis, including off-label information as permitted by guidelines.
- • Conduct thorough literature analysis to support responses to unsolicited scientific inquiries and ensure evidence-based communication.
- • Perform study compliance calls to volunteers enrolled in clinical or medical research trials, collecting required demographic and disposition data.
- • Facilitate empathetic, clear conversations with callers to help them understand medical terminology and navigate product-related concerns.
- • Collect and manage data for product, sample, and literature fulfillment requests, ensuring timely and accurate processing.
- • Enroll participants in educational seminars and exchange scientific insights with internal and external partners as appropriate.
- • Identify and report adverse events and product complaints according to client-specific guidelines and regulatory requirements.
- • Maintain high quality and productivity standards across all client programs by strictly adhering to program scripts, guidelines, and Standard Operating Procedures.
- • Demonstrate flexibility by performing administrative and non-telecommunication duties as needed to support departmental goals.
- • Possess strong organizational skills to manage multiple projects simultaneously while maintaining accuracy and timeliness.
- • Act as a Product Liaison, upon manager and client approval, to provide product-specific consultation, training, and updates to other Licensed Healthcare Communicators and client stakeholders.
- • Update and submit professional resume upon request for audits or compliance reviews.
- • Safeguard patient confidentiality at all times by following HIPAA Privacy and Security Rules.
- • Adhere to all company and client policies, including those related to telecommunication technology, data entry, and communication protocols.
- • Build and expand clinical expertise in relevant therapeutic areas through continuous learning and application of scientific knowledge.
- • Work independently and collaboratively within a team environment to achieve departmental and organizational objectives.
- • Exhibit strong verbal, written, and listening communication skills to deliver clear, accurate, and professional responses across all channels.
- • Utilize computer systems, keyboards, mice, and call center telephone technology effectively to perform daily responsibilities.
- • Maintain a pleasant telephone manner and deliver exceptional telephonic service to healthcare provider customers.
- • Demonstrate leadership by exemplifying Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, and Energy.
🎯 Requirements
- • Current US healthcare professional license: PharmD (educational preference may be defined by the client)
- • Ability to conduct literature searches and provide comprehensive written and oral presentations on scientific topics
- • Minimum one year of experience in healthcare or pharmaceuticals strongly preferred
- • Proficiency with computer systems, keyboard/mouse, and call center telephone technology
- • Knowledge of and adherence to HIPAA Privacy and Security Rules
- • Excellent verbal, written, and listening communication skills
🏖️ Benefits
- • Competitive compensation
- • Medical, dental, and vision insurance
- • 401(k), life, and disability insurance
- • Paid time off, maternity and paternity leave
- • Employee discounts and exclusive promotions
- • Recognition programs, contests, and company-wide awards
Skills & Technologies
About Inizio Medical
Inizio is a global healthcare consulting and commercialization partner that supports pharmaceutical, biotech, and medical-device companies from early development through to market. It combines scientific, commercial, and patient-experience expertise to accelerate clinical programs, craft launch strategies, and deliver multichannel engagement, data analytics, and medical communications. Services span market access, regulatory, medical affairs, brand strategy, creative, and digital solutions across the product lifecycle. Operating from offices in North America, Europe, and Asia-Pacific, Inizio integrates specialized agencies and technology platforms to help clients improve patient outcomes and commercial performance in an evolving healthcare landscape.
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